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This was most helpful. As an Interior Designer I have clients who have valuables an need house cleaners. What can I do to insure that they take anything. Does the homeowner have any other options?
As a former service provider for house cleaning, I have found that being "bonded" may only provide piece of mind and assurance for the homeowner, but with no actual value. While bonding for major government contracts and projects are a must, cleaning company bonding, while only approximately $100 a year, isn't worth the paper it is printed on for a homeowner. My experience, and how it was explained to me by my insurance provider, for the insurance to pay off one must jump through many hoops. For instance, an employee theft from a homeowner must be verified by a police report, the offender must be proven guilty in court and then the insurance will go into effect to compensate the homeowner. Keep in mind that proving a theft without actually observing the offense is hard to do, with the defense that many other people may be in the home or it wasn't discovered until some time has passed. Many homeowners may lose a small item and the company owner may just compensate them to keep them happy without admitting guilt. I had a customer who lost a small trinket on her mantel, which she attributed to one of my cleaners. As weeks had passed before anything was noticed, she did not want to persue the issue but wanted me to keep an eye on her. My customer was fantastic as an employer and would not have brought it to my attention if she were not sure of her suspicions. I ended up firing the employee later for poor cleaning standards. Bonding has never helped me other than offering pease of mind to customers and as a competitive tool over other small residential service companies.
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