I suspect many of us that have had a poor experience w/AHS could write a novel (or at least a blog). My write up is long but the summary is, the service is so poor, their claims fraudulent, the companies they work with so incompetent (I think they treat AHS like 2nd class citizens), that my tenant sent me a notice they were going to vacate the property and threatened to sue me. If you want to take a chance w/AHS for your own home despite all the blistering reviews go for it, but for a rental, be very careful because the implications are so much more profound. Run don't walk from this company for your rentals. I purchased AHS for both my personal home and a rental to take some of the hassle factor out of owning both homes. Instead I compounded my problems 100 fold by turning the routine process of calling a company, having them fix it and them your paying the bill into one of waiting over one hour each time to speak to a customer service rep, these employees LYING about what they can do to resolve your issue (so they can get you off the phone I guess), having to work w/the worst companies imaginable. Poor service, they never fix the issue correctly the first time, and you go on this perpetual roller coaster ride and in the end you jump off and think "my time and life is not worth this hassle. I'm just going to call my own company, have this simple problem fixed and cancel my membership." NOTHING is worth this aggravation. They have one exception after another so in the end you are barely covered but as many other reviewers have stated, the most egregious part is that they must know they are working with companies that are barely licensed, completely incompetent and they can't offer/won't any resolution. A/C repair: My a/c issues began last year 2019. The unit was switching on/off. 1st technician said, it's the capacitor - good thing you called, I'll swap this out (and you can pay me extra and I'll clean your other unit). Next day, problem didn't go away. They send someone else - it's your wiring. I'll fix it but you really should get a new unit. Your company won't cover as they want to repair your units till they collapse, but here's my quote. $12K for a unit that is about $6K from other companies (one thing you'll notice is that any out of pocket estimate from a contractor AHS sends is much higher than the industry standard). By this time, fall had come around (it takes time to schedule these multiple appts and they don't come out quickly), and the A/C unit was no longer needed. Next year, tenant says same issue. I call, new company says "your breaker doesn't have enough amperage." We check, it's got PLENTY OF amperage - 40 or higher/I've forgotten. By this time, they had left, they had closed out the ticket and I re-opened and they closed it out again and said call us directly. They come out again (there were many other things that happened w/this company concerning scheduling, etc. but it took close to a month to get them back out) and of course check the electrical panel and I told them "it's got the correct amps." They go back up, look for an hour and say "you need a new compressor." They can't work on this. Apparently they submit the claim to AHS, and AHS sends them the parts. WOW! These parts don't get over nighted either. 5 days later I was still waiting. I guess this is part of how AHS controls costs. Later that night, the tenant calls to say the a/c isn't working at ALL. I call at 7 and the company (YAZD Mechanical) states "we can't come out, because once a repair request goes in, we can't be liable to touch the machine in." In what industry are you allowed to leave something in worse shape and then won't come back to fix? I had an a/c that was working but intermittently cutting off to one that wasn't working at ALL. I call AHS laying out this whole ordeal. I also forgot to mention I have an R-22 unit which means I would have to pay over $1000 for the refrigerant. I told AHS, I wouldn't mind because it's part of the agreement but you are sending companies that don't know what they are doing AND is damaging my units. How do I know a compressor repair is going to work? Why would I pay $1K when it may not resolve the issue and no one is going to refund the money. The customer svc rep listened and talked to her managers, her name was Mary, and indicated they were so sorry, they understand how many mistakes had happened w/my requests and mgmt went ahead and ordered a full HVAC replacement. I was supposed to get an email in 3 days stating two options - they would replace the unit w/their company or b, I could select a cash out. I was so grateful for her help and thought - finally! 3 - 5 days later no email. I talked w/the initial rep on Mon. On Fri I call to check in (did I mention the one hour wait times to speak to a live person)? The person says my request has been expedited - I should get an answer ASAP. BTW, one sentence in this review takes an hour over the phone to address so know that most of your discretionary time is going to spent on the phone. Sat morning, no email so I call again. After an hour wait, someone answers, we speak through the issue and she states, well it states that you requested a cash out for your compressor because you didn't want the refrigerant and there is nothing about the new H/VAC so call this other number and they will tell what the cash out is. WHAT? Where is this coming from? I asked them "pull the audio recording. Your company records calls, Mary the rep said at least 10 times, you are approved for a NEW H/VAC system." The rep said it would take more than 24 hours but in the meantime to call the HVAC replacement dept to get my options. I said no, because your notes clearly incorrectly states any pay out is going to be for a compressor. I was verbally assured I would receive a new HVAC unit given the fact that for over a year I had to deal w/this issue, they couldn't resolve, this YAZD Mechanical comp which magnified the issue by breaking my unit, etc. etc. I even said, I can tell you just want to pass me on the next unit. She assured me she would look into it, would call me back the next day, hopefully Aug 2nd. We'll see. She did say if a rep from our company promised you a new HVAC you should receive that. There are so many issues w/this company it boggles the mind. They work w/the worst companies as mentioned, their customer service reps may have nice personalities and sound very accommodating but some of them are outright liars; their employees are committing FRAUD and no one seems outraged by this. So this is just one story, I have others but I don't have the energy to write anymore and I think you've gotten the point by now. My sister had 4 rentals, I have the 2 and I am still waiting for a final call back tomorrow but if this doesn't get resolved, I am going to call her and have her cancel.