Recent Review: They were AMAZING. I was frustrated after waiting three weeks for my home warranty company's contractor to return after messing up the replacement of the washer's transmission. Two days after their initial repair, the washer broke again...identical problem. As laundry grew into an insurmountable mountain in our house, my husband and I decided to hire our own repair person. Enter Steps Appliance Repair. They were warm and responsive, and scheduled us for a same day appointment. They were right on time, and fixed the washer for the cost of the initial call fee. The gentleman was knowledgeable, friendly, and informative. I would recommend them to anyone.