Overall, I had a very good experience with Value Dry and would recommend them / would use them again in my home. The main selling point of this company is that they warranty the drain system and sump pump for the life of the home (transferable to future owners). Most other places will warranty the drain and provide only a 2-3 year warranty on the pump. It's nice to know that if the pump has an issue in 10 years, I can call them to fix it at no cost. I had a leak in my basement (house was built in 1923) that got increasingly worse, so we needed to put a drain and pump in on one wall. The estimate appointment was at 7 PM, which was convenient. The sales pitch was a little heavy handed for me, BUT they provided a very detailed overview of the installation process, were able to adjust the scope of work down a bit to conserve costs and target the main area where we had water entry, and were able to get the work scheduled for Friday of that week (4 days out). I really appreciated the fast scheduling because the upcoming weekend weather forecast was very rainy. The crew (led by Fletcher) was extremely professional, quick, and clean. After they departed, you could barely tell that they had been there. We had a minor hiccup when the negative air system they used to keep dust out of the basement took the pilot light on my hot water heater out, but Value Dry took care of that for me. Most importantly, after a weekend of heavy rain, my basement is totally dry. I had a positive experience from start to finish, and definitely recommend them.