The bottom line - huge gap between sales presentation and actual performance. Nothing ever happened as agreed to, from minor details of informing us ahead of a planned visit to more important ones such as a promise to test soil in order to best match the plan, which was one of the reasons we picked Bio Green after screening many others. The payment was charged in total, although we never agreed to it (had to call to have restored to pay per visit.) These were the reasons we dropped our previous lawn care provider after years of sloppy admin, but at least our lawn always looked good. We switched in the middle of the season, which was a mistake I should have probably anticipated having experienced the low standards of service in this market: We noticed the lawn along the sidewalk starting to show weeds, and called Bio Green as part of the service. The notes from the service man indicated the lawn looks good, but we were concerned as we never had these weeds before. They took three weeks(!) to arrive after our repeat calls, and then asserted the weed is in fact crab grass, which they did not treat as we had it treated by the previous provider at the beginning of the season. Since the plan we selected (based on the sales presentation after assessing our lawn excellent condition by the sales rep) did not cover the treatment of crab grass we had no alternative but to wait for it to die and hope for the best in the next season. We saved the main lawn by pulling it out ourselves- something they should have done as part of the service. I only bother to write all these details to demonstrate what is wrong with Bio Green's service attitude: 1. The sales rep should have clarified the coverage of such common issues at the start. 2. The service person should have identified the crab grass before it spread so much - we stopped it from spreading to other parts of the lawn by pulling it out ourselves.. 3.The response time of 3 weeks to a call is unacceptable and caused more damage. Had they come on time it would have been easy to contain. 4. The excuse that since they did not spray for crab grass (factually true as I mentioned above) is no reason to not offer a solution to prevent it even if we have to pay extra for it. This was only and quot;offeredand quot; when I called the manager to complain about the sloppy reporting and skipping of items on the list of our plan. 5 Only at the last call when I told the admin I am deducting the soil test charge from my last payment the field manager claimed he just received the results and they are on his desk (this was in October, and our service started in May!). We started with very high hopes, stressed the importance of communication with us, why we dropped the previous provider, and really tried to cooperate. It was extremely frustrating to me to realize I fell for an elegant sales pitch which had nothing behind it to distinguish it from the other low level service providers I experienced. On a side note, the mosquito spraying service wasn't satisfactory either, While they accommodated our request to spray before July 4th, the subsequent spraying scheduled varied. Specifically , during the height of the heat, where the mosquito condition was at its worst, they were late. When we called and asked them to come, the answer given was one person was on vacation and the other is scheduled to go on reserve duty. When they finally came, three weeks late, the person made sure to point out they were still within the contract. Factually, true, but with this attitude you can't expect good service.