Professional, detailed, experienced and NICE. From the start, everyone who worked at our home was patient, calm and determined to resolve issues. I started with Brian who came over to inspect the job and get a sense of the scope of work. I selected Custom Design Tile because after our meeting, I felt that he could handle anything that arose (and after doing an extensive pop-up 16 years ago, I know that once demo starts, things always come up!) He helped start me off with the selection of tile and fixtures, meeting me at two stores. Once the project began, the crew was clean and efficient. They arrived on time and worked productively. Two issues did come up during the renovation: First, the mold that was peeking through the existing tile was a bit more extensive than anticipated. Our contract did not include replacing insulation and framing. We talked and I wasn't comfortable leaving the existing wood framing even after treatment. For CDT, no problem! Not an issue. They extended the scope of the project and got the job done right and at a fair price. Second, the light fixtures arrived bent. There was a significant delay in obtaining replacement sconces. Once they did arrive, Mike was prompt getting back to me to schedule the final day to install the last items to complete the project. The final invoice included credits for items that I wound up purchasing on my own but for which we had initially contracted. Can't say enough good things with how pleased we are! The tiling job is excellent! Well thought out, clean, and beautiful. If you can, hire people you like!