Recent Review: Absolute Terrible experience, bordering on incompetent from start to finish. Everything began well when the well dressed salesmen arrived in his nice car and was enamored with the architecture and layout of our house. After a basement walk through where I made it very clear that the priorities in the basement were insulation - given we were removing 60 year old knotty pine exposing bare block - and then refinishing it all with a nice wood trim and tongue and groove ceiling to tie in to the rest of the house. The priority for the bathroom was to modernize it and put in a steam shower. Only after construction started did we find out the company had little experience with spray foam insulation - which i made very clear to both the seller and walk through with the production assistant (they no longer call them foreman) and putting in steam showers. Both would prove to more than problematic for them on top of a host of other issues. The job should have been at most two months. It stretched into four. There was no leadership from the top nor care and concern of the production assistant from start to finish. Our house was one of 5-6 others ongoing and the attention paid by the company to our basement was indicative. On the very first day - i asked if there was a plan - given the website promises a virtual walk through or pre-look. The production assistant (PA) looked at me with disdain. Then in plain sight, the framers were framing in the wall wrong, but I had to point it out to the PA who had no clue. I emailed the owner that the first day's mistake did not make me feel comfortable and I received in return a mini lecture of their past and that all his personnel were top notch. The framers never did get it right, I still have pieces of 2x4 embedded in my band joists, blocking insulation i wanted to spray in this area. Moreover, they framed over open spaces around the wall, particularly the window areas that clearly needed insulating. When the time came to insulate, we waited almost two weeks for it to happen. The delay was never explained. The duct work was shabby and incomplete, and we had to clean up the mess and add the finishing touches ourselves. The PA offered to help clean - but only when he was next around - which he rarely was. The electric was well done up to the point where a hole was punched in the drywall to make room for a conduit cable. No plate was used until I demanded it be done correctly directly to the sub. I bypassed the PA, a norm that became established as time went on. The plumber took months to complete his work and in the end took three times to get it done to the standards we had requested months previous in the walk through. Laying the finishing wood ceiling and trim work, the most important part of the design, was second class from start to finish. We are still filling in the gaps and deficiencies. We asked for an experienced licensed seasoned tradesman, senior in experience and maturity. We thought our request was fulfilled after an hour and half walkthrough with the initial trade only to find out by email subsequent that this person would not be given the job. We would get a sub, the second string and sorry, there was no time to walk through with him. We disagreed with this plan immediately but was told there was nothing we could do. Neither the owner nor the PA would answer the phone. At this point, we considered ending the job and letting the courts decide the rest. But after almost three months of endless hassles on almost every issue, we just wanted to be done with it and decided to go on with what we had. We also decided to bring in highly experienced family members with year of construction experience to assist as well. The problem was as nice as he was, he was simply not seasoned enough to tackle applying the necessary finishing touches to old tying in with the new. On one window frame, glue was used along with nails, which prevented us from properly staining the frames. We pointed this major gaffe out to the owner, who offered no answers or remedy, just like his PA had consistently done throughout. From floor to ceiling and around the window frames were uneven gaps throughout. We had to purchase and install additional trim on our own to trim and tie it all in. Along the way nothing was ever their fault, it was always ours. We went days without information of why there were delays, which were constant, and rarely offered graceful alternatives to problems of their own creation. It was if they simply hope the bad things would go away or we would tire of enquiring. The one saving grace was given the PA was hardly ever around, we dealt one on one with the trades/subs alot. This allowed us to explain first hand how we envisioned things and if there were problems, how they could be handled. It became obvious to us that there was no "team" as advertised on the website. It was a pickup job from start to finish, with the trades not answering at times to owner's or PA's calls. The other piece in our favor is we have done this before and we have in depth knowledge of remodeling. I pity those who have no idea of the construction trades, are not handy themselves or have never remodeled in depth. To date, even upon completion, we are still getting excuses as to what happened along the way. Just once we would have liked to have heard the word "sorry" or we will get things in order as soon as possible and absorb the costs of the hassle. This never happened. Overall in my thirty years of government service My Builder exhibited the textbook worst case of leadership and management I have seen. But they still don't seem to get it.