Recent Review: Ben Farhatt of Superior Appliance Services, LLC ("Superior") scheduled the repair for two days after I called, with a 9 to noon window. The repair man, Zouhaier, called a half hour before he arrived, in the early part of the window. Despite an accent, his communication skills were excellent. He asked what had happened, checked that the drum wouldn't move, pulled the dryer out, removed the top and some of the front, and exposed the problem - a sock and dryer sheet clogging the blower fan. I was curious and wanted to watch, and he was fine with that. There was some lint inside the dryer, so I got my hand vac and we worked together to vacuum out the lint. He put everything back and tidied up. I asked him to check the dryer vent while he was here, and he did. While he was working, he answered my questions and gave me the benefit of his experience. He said that with my Samsung dryer, I should avoid large, heavy loads and dry medium loads instead. He pointed out the area that might break with lots of heavy loads. Although he works on Samsung dryers, he usually does not work on Samsung washers, because they have two computer boards. Diagnosis of problems involving the boards requires special software, proprietary to Samsung. He went to work immediately, worked continuously, answered my questions, and offered relevant information at the same time. He was polite and quick, but didn't rush. His professionalism was impressive. While writing this review, I was reminded that a 10% discount was available, that I forgot to mention to Zouhaier. I called Mr. Farhatt and he will send me a check for the difference. Great business. Note for anyone who owns a Samsung washer or dryer: I called a few Angie's List ("AL") providers, but they didn't service Samsung washers and dryers, indicated that Samsung certified only a few repairmen, and suggested I contact Samsung directly. My experience in similar situations was frustrating. Instead, I called the store where we bought the dryer and they gave me the names of four providers who are certified to repair Samsung washers and dryers. Of those, I called the two with 703 area codes. Those two had mostly negative reviiews from Yelp; so unfavorable that I'm not sure I checked them on AL. AL listed several other highly-rated large appliance repair services, and I called the closest one, Superior.