Samsung Washer Repair in Ashburn


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419
Reviews
DMV Appliance Repair Services LLC
Recent Review: Ali was great, very nice and fixed the problem right away.  I called on Monday and they were able to come on Tuesday.
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776
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Expert Appliance Services
Award 2018Super Service Award
Recent Review: On Wednesday (1 May), my washing machine began to leak water onto the utility room floor, causing a huge flood.  I cleaned it up, checked in back of the machine to determine if one of the hoses had come off  and then looked under the machine to see if there was anything out of place -- all hoses were connected and everything seemed to be okay under the machine.  I started the washer again and the same thing happened, so I turned the machine off.  I searched Angie's list for an appliance repair service and was  impressed with the member reviews as well as the grades on price, responsiveness, quality, etc. for Expert Appliance Services.  I called the owner, Pankaj Pant, and scheduled an appointment for the following day between 12:00 - 2:00 PM. At 1:15 PM on Thursday, Mr. Pant called to say he would be late as he was stuck in traffic on I-95, but he hoped to be at my residence by 2:30 PM.  He arrived at 2:05 PM.  I was extremely pleased that he contacted me to say he would be detained instead of me having to call him to get an estimated time of arrival.  By following up with me on something as routine as a phone call concerning his whereabouts, Mr. Pant was already on the way to acquiring me as a loyal customer.  Mr. Pant quickly established that the problem was a bad drain pump.  I have a Samsung washing machine and Mr. Pant advised that Samsung parts were not available locally, adding that he would have to order the part.  He went on to say that it may take a day or two to get the part.  If he could get the part on Friday, he would be there that day to fix the machine.  Mr. Pant said if I did not hear from him on Friday, then it would be Saturday before the machine could be fixed.  I was fine with that and told him order the part.   On Saturday (4 May), Mr. Pant advised that the new drain pump had not arrived and apologized for not being able to fix the machine until the following Monday.  He promised to be in touch.  Literally, five minutes later, he called to say the part had arrived and he was on the way to my home to repair the machine.  Mr. Pant arrived within 30 minutes and completed the repair within an hour.  He asked me to come to the utility room and he turned on the washing machine.  It started right away and ran through its cycles without leaking a single drop of water.  I was absolutely delighted to once again have a functioning washing machine.   There is no question that Mr. Pant understands the meaning of superb customer service.  He met my needs as quickly as possible and delivered quality results.  He made an excellent first impression by introducing himself and beginning our conversation with a smile.  By something as simple as a smile, Mr. Pant made his service call a personalized experience for me rather than making me feel like a number.  Mr. Pant is kind, courteous, and demonstrates that he is focused on solving your problem.  That in itself will keep me coming back to him.  Mr. Pant exceeded my expectations by his professionalism, timeliness, knowledge of Samsung washing machines, reliability, and going above and beyond what I expected to make his service call a memorable experience.  I plan to use Expert Appliance Services again in the future and highly recommend the company  and Mr. Pant to everyone.    On his initial visit of 2 May, Mr. Pant estimated the repair would be $298.20.  The total job cost was $329.00.  My coupon as an Angie's List member was for $45.00 off any job over  $300.00, which brought the price down to $284.00 plus $14.20 tax = $298.20.  He accepts MasterCard, Visa, and personal checks as payment options.   
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44
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A-Nova Appliance Factory Authorized Service
Recent Review: My Samsung washer lock broke out of warranty.  Finding people to repair Samsung's is difficult.  A-Nova came out, found the problem, ordered the part and came back to fix the washer about two weeks later.  The repair was quick and inexpensive.  The technician was friendly, responsive and showed me the exact nature of the problem.
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48
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Mr. Appliance of Northern Virginia
Recent Review: Gene Meier, was my technician. He was excellent. He called when he was on his way to the appointment. He was very personable, honest, knowledgeable and precise. He had to order a part which he expertly installed. The company is very informative and keeps in touch with you by sending confirmation emails, texts and name and picture of the technician. The costs were given to you before service is performed so there are no surprises. I found that their prices are comparable, fair and the service cannot be beat. I highly recommend this company without hesitation and I will be using them for all of my appliance repairs. OUTSTANDING SERVICE!!!!
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206
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Home Appliance Repair
Business Description: We repair appliances in Washington, DC, Montgomery County, MD and Northern VA. Call for additional locations. We work with several warranty companies. Additional contacts: Robyn Shaver, robyn@usatechnology.us.
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143
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WRM Appliance Service,Inc
angies list certifiedAngie's List Certified
Award 2018Super Service Award
offers couponOffers Coupon
Recent Review: He inspected our Samsung washer and told us it appeared that it might be a major problem. He was very honest and straightforward by recommending that we contact Samsung even though it was out of warranty. He could have ordered parts and guessed about how it might best be repaired but I really respected how he let us know what he felt was the best and most economical path for our family to take. Very honest and professional. He also diagnosed a residual gas smell problem with our oven, repaired the problem and it has been working like a champ ever since!
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104
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Top Notch Appliance Service LLC
Business Description: Family owned. It is just John & our son Darik as the technician's and Kimberly the office manager. No sub. John or Darik will be the only technician you will have to your home. Our service call is $99.50 and that does apply to any repair. Upon diagnoses you will receive a quote for repair and the service call will apply to that. We are a preferred servicer for Bosch & Thermador. We have won the number 1 servicer of the year for 2010 and 2011 and 2012 and 2013 and 2014 for the Mid-Atlantic Region for Bosch and Thermador Additional fax - (540) 439-1155. Award winning.
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463
Reviews
Appliance Geek Inc
angies list certifiedAngie's List Certified
Award 2018Super Service Award
offers couponOffers Coupon
Recent Review: Excellent. Highly recommended. Asif was prompt with his follow-up and appointment. In all three instances, he made a quick and accurate diagnosis of the problem. In two of the repairs, he had to order parts and was prompt in scheduling the appointment once the part arrived. He was courteous, pleasant, and knowledgeable. Would highly recommend him to anyone. I know how hard it is to find a dependable and reliable contractor, but Appliance Geek was spot on and will get our business for appliance repairs and recommendations to neighbors!
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78
Reviews
Superior Appliance Services LLC
Recent Review: Ben Farhatt of Superior Appliance Services, LLC ("Superior") scheduled the repair for two days after I called, with a 9 to noon window.  The repair man, Zouhaier, called a half hour before he arrived, in the early part of the window.   Despite an accent, his communication skills were excellent.   He asked what had happened, checked that the drum wouldn't move, pulled the dryer out, removed the top and some of the front, and exposed the problem - a sock and dryer sheet clogging the blower fan. I was curious and wanted to watch, and he was fine with that.  There was some lint inside the dryer, so I got my hand vac and we worked together to vacuum out the lint.  He put everything back and tidied up.  I asked him to check the dryer vent while he was here, and he did.  While he was working, he answered my questions and gave me the benefit of his experience.  He said that with my Samsung dryer, I should avoid large, heavy loads and dry medium loads instead.  He pointed out the area that might break with lots of heavy loads.  Although he works on Samsung dryers, he usually does not work on Samsung washers, because they have two computer boards.  Diagnosis of problems involving the boards requires special software, proprietary to Samsung.  He went to work immediately, worked continuously, answered my questions, and offered relevant information at the same time.  He was polite and quick, but didn't rush.  His professionalism was impressive.  While writing this review, I was reminded that a 10% discount was available, that I forgot to mention to Zouhaier.  I called Mr. Farhatt and he will send me a check for the difference.  Great business. Note for anyone who owns a Samsung washer or dryer:   I called a few Angie's List ("AL") providers, but they didn't service Samsung washers and dryers, indicated that Samsung certified only a few repairmen, and suggested I contact Samsung directly. My experience in similar situations was frustrating.  Instead, I called the store where we bought the dryer and they gave me the names of four providers who are certified to repair Samsung washers and dryers.  Of those, I called the two with 703 area codes.  Those two had mostly negative reviiews from Yelp; so unfavorable that I'm not sure I checked them on AL.  AL listed several other highly-rated large appliance repair services, and I called the closest one, Superior. 
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191
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Factor Appliance
Recent Review: Adrian answered his phone quickly on a Saturday and took the time to help more than once as I tried to navigate the other provider's site to get to the service agreement information I needed. Again, he was incredibly professional and helpful, especially for someone who knew he was sending work elsewhere as a result. If I need any out of warranty appliance repairs, he's definitely the first person I'm going to call.

Samsung Washing Machine Repair Reviews Near You

FDMV Appliance Repair Services LLC
The technician came out and needed my husband to help him move the washing machine so that he could repair it. Though the company told me that they would give us an estimate for the repair before they left, they said that it was the hall sensor and left. I called DMV a few days later and they told me that we needed a new motor and that it would cost $429 to repair. When I questioned them (because Samsung headquarters told me that was not the repair for the error code with had), the woman who answered the phone told me that "you are not the technician so you don't know." She was both rude and aggressive. We are trying to make an educated decision about whether to repair or replace our washer, and she was not helpful. Further, when I asked to speak directly to the technician, she told me that he would call. He has not and it has been over a week.
- Tiffany M....
AExpert Appliance Services
On Wednesday (1 May), my washing machine began to leak water onto the utility room floor, causing a huge flood.  I cleaned it up, checked in back of the machine to determine if one of the hoses had come off  and then looked under the machine to see if there was anything out of place -- all hoses were connected and everything seemed to be okay under the machine.  I started the washer again and the same thing happened, so I turned the machine off.  I searched Angie's list for an appliance repair service and was  impressed with the member reviews as well as the grades on price, responsiveness, quality, etc. for Expert Appliance Services.  I called the owner, Pankaj Pant, and scheduled an appointment for the following day between 12:00 - 2:00 PM. At 1:15 PM on Thursday, Mr. Pant called to say he would be late as he was stuck in traffic on I-95, but he hoped to be at my residence by 2:30 PM.  He arrived at 2:05 PM.  I was extremely pleased that he contacted me to say he would be detained instead of me having to call him to get an estimated time of arrival.  By following up with me on something as routine as a phone call concerning his whereabouts, Mr. Pant was already on the way to acquiring me as a loyal customer.  Mr. Pant quickly established that the problem was a bad drain pump.  I have a Samsung washing machine and Mr. Pant advised that Samsung parts were not available locally, adding that he would have to order the part.  He went on to say that it may take a day or two to get the part.  If he could get the part on Friday, he would be there that day to fix the machine.  Mr. Pant said if I did not hear from him on Friday, then it would be Saturday before the machine could be fixed.  I was fine with that and told him order the part.   On Saturday (4 May), Mr. Pant advised that the new drain pump had not arrived and apologized for not being able to fix the machine until the following Monday.  He promised to be in touch.  Literally, five minutes later, he called to say the part had arrived and he was on the way to my home to repair the machine.  Mr. Pant arrived within 30 minutes and completed the repair within an hour.  He asked me to come to the utility room and he turned on the washing machine.  It started right away and ran through its cycles without leaking a single drop of water.  I was absolutely delighted to once again have a functioning washing machine.   There is no question that Mr. Pant understands the meaning of superb customer service.  He met my needs as quickly as possible and delivered quality results.  He made an excellent first impression by introducing himself and beginning our conversation with a smile.  By something as simple as a smile, Mr. Pant made his service call a personalized experience for me rather than making me feel like a number.  Mr. Pant is kind, courteous, and demonstrates that he is focused on solving your problem.  That in itself will keep me coming back to him.  Mr. Pant exceeded my expectations by his professionalism, timeliness, knowledge of Samsung washing machines, reliability, and going above and beyond what I expected to make his service call a memorable experience.  I plan to use Expert Appliance Services again in the future and highly recommend the company  and Mr. Pant to everyone.    On his initial visit of 2 May, Mr. Pant estimated the repair would be $298.20.  The total job cost was $329.00.  My coupon as an Angie's List member was for $45.00 off any job over  $300.00, which brought the price down to $284.00 plus $14.20 tax = $298.20.  He accepts MasterCard, Visa, and personal checks as payment options.   
- Judith B....
ADMV Appliance Repair Services LLC
Ali was great, very nice and fixed the problem right away.  I called on Monday and they were able to come on Tuesday.
- Kathryn W....
AA-Nova Appliance Factory Authorized Service
My Samsung washer lock broke out of warranty.  Finding people to repair Samsung's is difficult.  A-Nova came out, found the problem, ordered the part and came back to fix the washer about two weeks later.  The repair was quick and inexpensive.  The technician was friendly, responsive and showed me the exact nature of the problem.
- Elise L....
AMr. Appliance of Northern Virginia
Gene Meier, was my technician. He was excellent. He called when he was on his way to the appointment. He was very personable, honest, knowledgeable and precise. He had to order a part which he expertly installed. The company is very informative and keeps in touch with you by sending confirmation emails, texts and name and picture of the technician. The costs were given to you before service is performed so there are no surprises. I found that their prices are comparable, fair and the service cannot be beat. I highly recommend this company without hesitation and I will be using them for all of my appliance repairs. OUTSTANDING SERVICE!!!!
- Donnell F....
FHome Appliance Repair
I have a Samsung washer that is only 18 month old. The water would not get hot and the bleach dispenser was clogged. I called for service and Home Appliance repair said they could fix Samsung. They looked at it and could not do anything, but told me it needed 300.00 in parts and repairs and charged me 89.00. I called Samsung to complain that a newer washer needed so much work and replacement parts. They sent a repairman form Samsung. He hooked up the electric panel to a  machine to see if anything showed being broken it did not. He unclogged the bleach compartment and switched the hoses so the hot water works. Do not use this repair service if you have Samsung I don't think they know how to repair these machines.
- Elizabeth R....
AWRM Appliance Service,Inc
He inspected our Samsung washer and told us it appeared that it might be a major problem. He was very honest and straightforward by recommending that we contact Samsung even though it was out of warranty. He could have ordered parts and guessed about how it might best be repaired but I really respected how he let us know what he felt was the best and most economical path for our family to take. Very honest and professional. He also diagnosed a residual gas smell problem with our oven, repaired the problem and it has been working like a champ ever since!
- Steven B....
FTop Notch Appliance Service LLC
Bottom line is that we paid $450 and the wash machine is still leaking to the same degree (in fact, it's worse off as the sloppy first technician screwed up the handle so it doesn't latch correctly now). That would probably be enough to really get me going about dealing with a company like this (who won't own up to the fact that they have taken our money and not fixed the problem), but what's 10X worse is them blaming us for, among other things, not being clear about what the problem was like we are a trained tech. I have NEVER written a review on Angie's List before, so that says it all right there - DO NOT do business with this company, I've had literally 100s of pleasant interactions with service companies from AL. Part of the problem is that it's a family operation and the son didn't know what he was doing ($350 of the amount we paid was for a seal that did nothing to fix the leaking problem), was rude, and lied about what went down. And the parents had to cover for him, which pitted them against the customer. These guys SUCK. We just gave up on them and now are paying someone else to fix the original problem and their new problem because they wouldn't own up to it at all, just kept making excuses. And forget about the cooktop, it took them 3 visits just to diagnose it properly (again because the son lacks attention to detail on first 2 visits, Dad easily recognized the problem on 3rd visit). But then stories changed numerous times (to cover for son who did first two visits and screwed everything up), and eventually boil down to "you guys didn't tell us what was wrong." Even IF that were the case for the first time (it wasn't) or was our job (it's not), how does it take 3 visits and $450 from experts to still not fix something? Here's a small sample of what went down. 1. First visit. He never asked anyone (my wife and I were out and the nanny runs all the laundry and was there, not to mention we were available via phone if needed) about what was going on, nor did he run the machine (one main problem is too much detergent was leading to suds leaking out of the back). So he just said it was a bad seal on the front loading door (which has never leaked and is easily recognized as such) and called it a day. 2. Second visit. Very rude upon entry to the house because my wife was in the shower when he came, and acted like he was doing us a favor being there. She told him she was sorry he had to wait, as she had no idea he was out there since you just get a window for an appointment. BTW, as an excuse for poor performance when the Dad came to fix the problems on the 3rd visit, he told his Dad that my wife refused to let him in at all, which is completely false because she actually spoke to him IN THE HOUSE for 15 minutes. At this visit, the seal was replaced, but obviously no Quality Control took place as it DID NOT CHANGE THE LEAKING ONE BIT. 3. On the 3rd visit (because we had to call them and tell them it wasn't fixed), it was the father (who seemed competent enough) because by this time, they had to realize that the son couldn’t get the job done. All it took the Dad to do was to pull the washer away from the wall, run the washer, and within a minute it was leaking suds out of the back. Obviously the son didn’t even pull the washing machine out and look at this as a possibility. It was filthy and dirty and sudsy back there. There is no way he could have missed that if he had pulled the washing machine out the first time. Instead he made up some other reason for why he thought the washer was leaking. And as I already said, it had NEVER leaked out of the front door. The 2nd tech (Dad) also said numerous times that he was going to beat the first tech (Son) about the head, or something like that. When I gave him an odd look, that is when he shared that it was his son. 4. Fourth Visit. Have someone else fix it because they are radio silent about demands to make it right and fix the problem. And now there is no fourth visit, because we have ZERO faith that anything will get done, since they are making every excuse in the book as to why the seal was a good solution and that $450 was money fairly handed over to these jokers.
- Garrett P....
AAppliance Geek Inc
Excellent. Highly recommended. Asif was prompt with his follow-up and appointment. In all three instances, he made a quick and accurate diagnosis of the problem. In two of the repairs, he had to order parts and was prompt in scheduling the appointment once the part arrived. He was courteous, pleasant, and knowledgeable. Would highly recommend him to anyone. I know how hard it is to find a dependable and reliable contractor, but Appliance Geek was spot on and will get our business for appliance repairs and recommendations to neighbors!
- Ann K....
ASuperior Appliance Services LLC
Ben Farhatt of Superior Appliance Services, LLC ("Superior") scheduled the repair for two days after I called, with a 9 to noon window.  The repair man, Zouhaier, called a half hour before he arrived, in the early part of the window.   Despite an accent, his communication skills were excellent.   He asked what had happened, checked that the drum wouldn't move, pulled the dryer out, removed the top and some of the front, and exposed the problem - a sock and dryer sheet clogging the blower fan. I was curious and wanted to watch, and he was fine with that.  There was some lint inside the dryer, so I got my hand vac and we worked together to vacuum out the lint.  He put everything back and tidied up.  I asked him to check the dryer vent while he was here, and he did.  While he was working, he answered my questions and gave me the benefit of his experience.  He said that with my Samsung dryer, I should avoid large, heavy loads and dry medium loads instead.  He pointed out the area that might break with lots of heavy loads.  Although he works on Samsung dryers, he usually does not work on Samsung washers, because they have two computer boards.  Diagnosis of problems involving the boards requires special software, proprietary to Samsung.  He went to work immediately, worked continuously, answered my questions, and offered relevant information at the same time.  He was polite and quick, but didn't rush.  His professionalism was impressive.  While writing this review, I was reminded that a 10% discount was available, that I forgot to mention to Zouhaier.  I called Mr. Farhatt and he will send me a check for the difference.  Great business. Note for anyone who owns a Samsung washer or dryer:   I called a few Angie's List ("AL") providers, but they didn't service Samsung washers and dryers, indicated that Samsung certified only a few repairmen, and suggested I contact Samsung directly. My experience in similar situations was frustrating.  Instead, I called the store where we bought the dryer and they gave me the names of four providers who are certified to repair Samsung washers and dryers.  Of those, I called the two with 703 area codes.  Those two had mostly negative reviiews from Yelp; so unfavorable that I'm not sure I checked them on AL.  AL listed several other highly-rated large appliance repair services, and I called the closest one, Superior. 
- Lynn D....