Bottom line is that we paid $450 and the wash machine is still leaking to the same degree (in fact, it's worse off as the sloppy first technician screwed up the handle so it doesn't latch correctly now). That would probably be enough to really get me going about dealing with a company like this (who won't own up to the fact that they have taken our money and not fixed the problem), but what's 10X worse is them blaming us for, among other things, not being clear about what the problem was like we are a trained tech. I have NEVER written a review on Angie's List before, so that says it all right there - DO NOT do business with this company, I've had literally 100s of pleasant interactions with service companies from AL. Part of the problem is that it's a family operation and the son didn't know what he was doing ($350 of the amount we paid was for a seal that did nothing to fix the leaking problem), was rude, and lied about what went down. And the parents had to cover for him, which pitted them against the customer. These guys SUCK. We just gave up on them and now are paying someone else to fix the original problem and their new problem because they wouldn't own up to it at all, just kept making excuses. And forget about the cooktop, it took them 3 visits just to diagnose it properly (again because the son lacks attention to detail on first 2 visits, Dad easily recognized the problem on 3rd visit). But then stories changed numerous times (to cover for son who did first two visits and screwed everything up), and eventually boil down to "you guys didn't tell us what was wrong." Even IF that were the case for the first time (it wasn't) or was our job (it's not), how does it take 3 visits and $450 from experts to still not fix something? Here's a small sample of what went down. 1. First visit. He never asked anyone (my wife and I were out and the nanny runs all the laundry and was there, not to mention we were available via phone if needed) about what was going on, nor did he run the machine (one main problem is too much detergent was leading to suds leaking out of the back). So he just said it was a bad seal on the front loading door (which has never leaked and is easily recognized as such) and called it a day. 2. Second visit. Very rude upon entry to the house because my wife was in the shower when he came, and acted like he was doing us a favor being there. She told him she was sorry he had to wait, as she had no idea he was out there since you just get a window for an appointment. BTW, as an excuse for poor performance when the Dad came to fix the problems on the 3rd visit, he told his Dad that my wife refused to let him in at all, which is completely false because she actually spoke to him IN THE HOUSE for 15 minutes. At this visit, the seal was replaced, but obviously no Quality Control took place as it DID NOT CHANGE THE LEAKING ONE BIT. 3. On the 3rd visit (because we had to call them and tell them it wasn't fixed), it was the father (who seemed competent enough) because by this time, they had to realize that the son couldn’t get the job done. All it took the Dad to do was to pull the washer away from the wall, run the washer, and within a minute it was leaking suds out of the back. Obviously the son didn’t even pull the washing machine out and look at this as a possibility. It was filthy and dirty and sudsy back there. There is no way he could have missed that if he had pulled the washing machine out the first time. Instead he made up some other reason for why he thought the washer was leaking. And as I already said, it had NEVER leaked out of the front door. The 2nd tech (Dad) also said numerous times that he was going to beat the first tech (Son) about the head, or something like that. When I gave him an odd look, that is when he shared that it was his son. 4. Fourth Visit. Have someone else fix it because they are radio silent about demands to make it right and fix the problem. And now there is no fourth visit, because we have ZERO faith that anything will get done, since they are making every excuse in the book as to why the seal was a good solution and that $450 was money fairly handed over to these jokers.