Samsung Dryer Repair in Ashburn

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Reviews of Samsung Dryer Repair Near You

AWRM Appliance Service,Inc
It was great! Bill brought the various suspected replacement parts with him, fixed the dryer without much difficulty, and was entertaining in the process.
- David B....
AExpert Appliance Services
I phoned Mr. Pant last night just after 9pm.  He answered the phone and said he would come by in the morning between 10am and 12noon.  He phoned one half hour prior to arriving.  He was familiar with Samsung dryers and was able to diagnose and repair the dryer within an hour.  Very happy and I would recommend.
- Catherine H....
AKOAM HOME APPLIANCE SERVICE
Repair was exactly as I expected. When I called initially, the scheduler was polite and clear and up front about pricing for their services. I was able to have someone come out the next morning. They called and let me know he was on the way (and he was even early). Technician was polite and professional and completed the repairs quickly. I would definitely recommend KOAM to others based on my experience.
- John K....
APeaco Appliance Service
Good. Peaco came out the day I called. Pius looked at the dryer and identified the problem and came back the next day with the parts and repaired the dryer. I really appreciated his promptness.
- Phyllis S....
ASuperior Appliance Services LLC
I called another company ad waited for five days without hearing from them. I called several times in fact, and was supposed to wait until I heard back from them. By the fifth day I decided to call Appliance Superior Services. I called them at 9:14 am and, by 3:10 pm at technician was at my doorstep. He checked the dryer and realized the belt was broken. He went back to his truck, got the belt and installed it on my dryer. He vacuumed the interior of the dryer and finished the job in about one hour. He was clean, quick and polite. The whole service was $228 + tax. He offered a $50 discount coupon. In the end the repair cost $191.68 with tax included.
- Juan C....
FDMV Appliance Repair Services LLC
In my personal opinion this company is overpriced and the customer service is not what it should be. After posting this review on Angie's list I was contacted numerous times by the company who is now threatening a lawsuit against me if I don't remove the posting.
- Dan M....
ABettar Appliance
I called Bettar Appliances, Budd explained everything beforehand, and send Mark in to take a look. Mark detected a broken heating element, had the parts in his van, and immediately replace it. Job was done in less than an hour and we were very satifisfied with the work done.
- Jimmy M....
AUSA General Contractors Inc
Great. Would highly recommend. Had both my dryer and upstairs HVAC go out same day, Thursday 4/20. Called Mynor at 6:30pm (who I had dealt with years earlier through a Best Buy extended warranty). He came out the next morning by 9am and troubleshooted both issues. Had my wife order the parts needed for the dryer online right away, and gave me several options for the HVAC. Called him Saturday, the next day to settle on a replacement HVAC system (current one was 15 years old). A crew came out Monday to take measurements for the HVAC. They would have come out Tuesday, but the weather was bad, so they came out Thursday. The dryer and the new HVAC were both completed by 3pm and have been working great. Everything was cleaned before they left and would definitely use them again.
- C L....
AExpert Appliance Services
I left PJ a message around 10am and he called back right away to schedule a time frame (6 to 9 pm) for that day. He offered a 11am to 1 pm time slot, but I was unavailable. He called to give a half hour notice before showing up and came with the part he suspected he would need. He gave a price before starting the work after assessing the problem. The repair took about 1 hour and he was very courteous and professional. He also cleaned up a huge mess of dryer lint within the machine that he found when working on the repair. I would definitely recommend the company and I will be calling again for any future services needed.
- Lauren G....
ADMV Appliance Repair Services LLC
,Called for service, after finding reputable company who works on Samsung Dryers, which took a while.  Scheduled technician to come out the next afternoon.  Received phone call later in the day from the appointment scheduler that the tech could come the next morning, but I declined since I had already scheduled to be off work the next afternoon.  Tech arrived within scheduled window, quickly assessed the dryer problems and went through several checks, including a call to Samsung support with the error code (since Samsung couldn't provide that code in their instruction manual).  Tech indicated parts would be ordered the next day, but because they are Samsung parts it would be 3-5 business days.  Tech or appointment scheduler would call when parts arrived.  Tech indicated parts could be installed next day, which is fantastic. After 5 days I called scheduler and tech to find out status.  Found out the parts were back-ordered, figured I had no choice but to wait.  Waited another 5 days, called tech and found out parts are still back-ordered and he wasn't getting good feedback on when the parts would arrive.  Tech suggested I call parts company and gave me their number and the two product numbers. Found the two parts online in my own search, ordered the parts separately and had them shipped to my home.  Upon receipt, I called the scheduler to set something up the next day and was told that wasn't possible, stated what the tech had told me and still was told no.  Scheduled for two days later. On a side note, the appointment scheduler has a very strong foreign accent which sometimes makes her difficult to understand or her to understand the issue you are having. Tech came out, quickly took apart the dryer, replaced the bad parts with the ones I ordered.  Put the dryer back together and ran some tests to make sure all was well. Stayed about 20 minutes after fixing the dryer to make sure it was running properly on all temps and sensor vs non-sensor settings. Overall, a fantastic job by the tech, very professional, knows what he is doing and makes a quick job of it.  Though my interactions with the appointment scheduler weren't great, the tech gets an A+.  I would definitely use them again. though in the future I would just order the parts on my own to save time.
- Stefan S....
AExpert Appliance Services
I called them about my Samsung dryer not heating.  Technician came within hours of my call, diagnosed the issue as a bad heating element within minutes, finished the replacement within an hour, and answered some questions I had afterwards.  I was very satisfied overall.  Price was a bit more than I was hoping to have to pay, but can't argue with same day service.
- Jeremy S....
AAppliances Pro Inc
Our 2 1/2 yo Samsung dryer suddenly stopped heating.  After getting the run around from A&E Factory Services I called Appliances Pro.  The dryer had been down for over a week and I wanted to have it fixed sooner than later.  Appliances Pro came out the same day I called.  Nick, the technician was very polite and professional and quickly determined it was the heating element (apparently this is common in Samsung dryers).  He explained and showed me everything he was doing so I could replace it on my own in the future if it happened again.  Not only did he replace the heating element, he replaced a roller that was going bad and thoroughly cleaned accumulated lint out of the dryer.  I do think the price was a bit on the high side (originally $385 but I had a $55 coupon from their web site) but I'm okay with it due to the prompt and excellent service.  I would use Appliances Pro again if necessary.
- Jon G....
AMac Appliance Repair Services
Howard McCatty from MAC Appliance Repair Service - gave A plus service . He had the parts necessary to repair the dryer with him - there was no "let me order the parts and I will be back in2 weeks " .very friendly and professional he will definitely be the first person I call for appliance repairs and would recommend him and MAC Appliance Repair Services to everyone
- Nancy L....
DJ & Lee Appliance Repair
Our top of the line 7-year old Samsung dryer started making a squeaking noise and smelling strange.   We checked the Samsung website and J and Lee Appliance was listed as an authorized service center.  The repair men--Steve--came on 01/07 and replaced 2 of the four drum rollers.  We stated that we would be OK if all 4 were replaced--as the parts are cheap compared to the labor--but he only replaced 2 drum rollers.   On 01/10, after drying a second load of clothe, the dryer started making the same noise as before.  We stopped using it and called again for service. We were not happy as we had initially requested that all rollers be replaced on the first visit. On 01/12, he came out and said that he could not duplicate the issue.  He only ran the dryer for a few minutes so it was cold.    On 01/16, the same noise started again,  this time only after a couple of minutes of starting the dryer.  We called them AGAIN and left a message.  The lady called back and indicated that she would have Steve come back out. No call from Steve until 01/20/15.  When he finally called, he said that he could not get here until 01/21/14--with no explanation of the delay!  At this point, our problem should have been their first priority, and it was frustrating that it did not appear to be.  All that the lady would say is that Steve would be at our home on 01/21 between 8:30-9:30 am. On 01/21, he "fixed" the dryer but the problem started again a couple of days later.  At this point we did not want to have anything to do with them.  My husband used Google and YouTube to trouble shoot the machine, ordered the parts that were recommended online and repaired the dryer himself.    Our overall observation is the following.   This is a small family owned business who works limited hours--no weekends or holidays--has limited technical competency, and a rudimentary understanding of the meaning of customer service. The family appears to believe that good customer service equals being polite.  No!  Good customer service is more than being polite, it is about showing people that you listen to their stress (show that you are listening by paraphrasing what they said), have empathy for their problem (we had tons of wet clothes that we had no idea when we would be able to get dried),  and take ownership for doing things right the first time.  We never heard "we are sorry for the inconvenience, OR let me explain the problem, OR let us accommodate you by."    Terrible communication.  When I asked the lady aren't you worried about what people will say about your business on social media, she responded "are you threatening me?"--they clearly do not get it.  Save yourself the stress and go somewhere else.
- Nina P....
FExpert Appliance Services
Very unreliable. I picked the company for the good reviews they received. Bad decision on my part. The Company was a no show and denied making the appointment even though the phone log at my office shows the call was made by the company to my office phone. On 11/22/16 I called the company at around 7:45 from my office and left a message asking them to call me about a broken dryer. According to the phone log on my work phone - a USG phone - the call was returned from the company number at 8:28AM. I told them what I needed fixed and offered to give my model number which I was told was unnecessary as they would have the parts. I was given the window of between 9A-11A on Wednesday November 23rd. I provided my home number so they could call me the day of the service. I had to take off from work to get the work done on the dryer. However the company was a no show. I called them around 12 noon on 11/23 to ask where they were and was told they had no record of the service appointment. I verified with my work phone log it was the correct number that I was calling and it was. I called back and set another appointment for 3-6 pm the same day and called once more to confirm that they would for sure be there. I told the man who was on the phone that I for sure spoke with someone at 8:28 AM yesterday and was not happy about the no show and the fact that I had to wait at home all day. To take one day off from work is a loss of over $600 income for me. The man said 'maybe it was me maybe it wasn't i have no record'...however I did have a record. I told him the call came directly from his company and again he said it wasn't him and he had no recollection. I asked that he confirm for sure the person would be on time and the job would be done correctly and he told me that I could go somewhere else for the job. No apology for the company screw up. Nothing. So now - my dryer remains broken. The company lied about coming during the window they gave me. They denied making an appointment with me. They were unapologetic for their screw up. I am out a days wage.
- Lisa H....
ADMV Appliance Repair Services LLC
I called the day before and was scheduled for a 9-12 time window. Ali, the technician, called me within the window to advise that he was running behind due to short staffing that day. He showed up around 2pm. Once he got there, he asked me what error code I was getting, said that he had seen that error before on Samsung dryers, and that it doesn't necessarily correspond to what's stated in their user manual. He inspected the dryer, confirmed that it was malfunctioning as I said it was with that error code, and then simply unplugged the unit, waited, replugged it in, and -- it worked! The good news is that it turns out nothing was wrong with my dryer. The bad news is I feel completely stupid! :-)  Nonetheless, I appreciate that Ali didn't try to "make up" a problem, do an unnecessary repair, and charge me an exorbitant fee, as some might have done under the circumstances. I gladly paid him the $39 service call charge.  Ali was quite courteous and professional. I'd definitely consider using this company again.
- Bradley H....
AAppliance Geek Inc
We had a great experience with Appliance Geek. When I called, I received an (almost) immediate call back and was able to set up an appointment for the next day with the technician. The technician (Sean) arrived on time and was pleasant, professional and efficient. He determined which part needed to be replaced and said it could be ordered and received within a day or so. Once the part was received, an appointment could be set up for repair. I told him that he could text me as soon as he had the part, which he did 24 hours later, to say that the part would be in the next morning.... he actually received it that night and offered to come the next afternoon to make the repair. He just finished up a little while ago, and I am very happy with how the whole experience went. I will definitely call them again if we have any other issues with our major appliances.
- Megan R....
AAmerican Residential Appliances Heating & Cooling
Our three year old Samsung dryer stopped working on Dec. 28th. It would run but not heat up and therefore wouldn't dry clothes. Some quick internet research revealed there were a couple likely issues - 1) vent needed cleaned or 2) the heating element went bad. We cleaned it out well and that didn't help. We called ARA on the 28th and they came out the next day. The technician took apart the dryer and found that the heating element had gone bad. We discussed our options and pricing and then ok'd repair of the dryer. The technician also replaced the original dryer venting tube with an upgraded part. We were very happy with the ARA's professionalism, courtesy, and work. We were also very glad they were able to come out on a Saturday afternoon and get this taken care of. Excellent experience and will definitely use them again if we have appliance issues.
- Leonard M....
ADMV Appliance Repair Services LLC
Ali was the technician sent out to assess the issue with my dryer. He was wonderful in all aspects. He quickly diagnosed the problem and repaired my dryer with the utmost proficiency. He even cleaned out the lint stuck in those areas that are hard to reach unless the dryer is taken apart. I would definitely hire DMV Appliance again and specifically ask for Ali.
- Linda M....
ADMV Appliance & HVAC Repairs
I called on a Sunday and while they don't offer Sunday appointments, they made an appointment for me first thing on Monday morning to fix my Samsung dryer that was not throwing off heat. The repairman was courteous, professional and competent. The woman answering the phones and scheduling the appointments was very helpful (despite my ill-placed frustration). I would hire them again.
- Rachel H....

Samsung Dryer Repair Near You

A
792
Reviews
Award 2019Super Service Award
Recent Review: Repaired my Samsung dryer. Sam was great on time with a quick repair.
B
118
Reviews
Recent Review: Ralph was extremely professional. He quickly diagnosed the problem and repaired the Samsung dryer.
A
146
Reviews
Award 2019Super Service Award
Recent Review: It was great! Bill brought the various suspected replacement parts with him, fixed the dryer without much difficulty, and was entertaining in the process.
A
11
Reviews
Recent Review: Repair was exactly as I expected. When I called initially, the scheduler was polite and clear and up front about pricing for their services. I was able to have someone come out the next morning. They called and let me know he was on the way (and he was even early). Technician was polite and professional and completed the repairs quickly. I would definitely recommend KOAM to others based on my experience.
A
204
Reviews
Recent Review: Good. Peaco came out the day I called. Pius looked at the dryer and identified the problem and came back the next day with the parts and repaired the dryer. I really appreciated his promptness.
A
255
Reviews
Recent Review: I called another company ad waited for five days without hearing from them. I called several times in fact, and was supposed to wait until I heard back from them. By the fifth day I decided to call Appliance Superior Services. I called them at 9:14 am and, by 3:10 pm at technician was at my doorstep. He checked the dryer and realized the belt was broken. He went back to his truck, got the belt and installed it on my dryer. He vacuumed the interior of the dryer and finished the job in about one hour. He was clean, quick and polite. The whole service was $228 + tax. He offered a $50 discount coupon. In the end the repair cost $191.68 with tax included.
A
439
Reviews
Award 2019Super Service Award
Recent Review: DMV responded quickly to my late afternoon request for repair and scheduled service call early next day. The repair technician Ali called with a courtesy estimated arrival time. and was punctual. He confirmed the problem I had suspected and made the repair perfectly. Ali was very knowledgeable, courteous and professional.
A
164
Reviews
Recent Review: I called Bettar Appliances, Budd explained everything beforehand, and send Mark in to take a look. Mark detected a broken heating element, had the parts in his van, and immediately replace it. Job was done in less than an hour and we were very satifisfied with the work done.
A
6
Reviews
USA General Contractors Inc
Recent Review: Great. Would highly recommend. Had both my dryer and upstairs HVAC go out same day, Thursday 4/20. Called Mynor at 6:30pm (who I had dealt with years earlier through a Best Buy extended warranty). He came out the next morning by 9am and troubleshooted both issues. Had my wife order the parts needed for the dryer online right away, and gave me several options for the HVAC. Called him Saturday, the next day to settle on a replacement HVAC system (current one was 15 years old). A crew came out Monday to take measurements for the HVAC. They would have come out Tuesday, but the weather was bad, so they came out Thursday. The dryer and the new HVAC were both completed by 3pm and have been working great. Everything was cleaned before they left and would definitely use them again.
C
77
Reviews
Recent Review: Our 2 1/2 yo Samsung dryer suddenly stopped heating.  After getting the run around from A&E Factory Services I called Appliances Pro.  The dryer had been down for over a week and I wanted to have it fixed sooner than later.  Appliances Pro came out the same day I called.  Nick, the technician was very polite and professional and quickly determined it was the heating element (apparently this is common in Samsung dryers).  He explained and showed me everything he was doing so I could replace it on my own in the future if it happened again.  Not only did he replace the heating element, he replaced a roller that was going bad and thoroughly cleaned accumulated lint out of the dryer.  I do think the price was a bit on the high side (originally $385 but I had a $55 coupon from their web site) but I'm okay with it due to the prompt and excellent service.  I would use Appliances Pro again if necessary.