Recent Review: Got KOAM's name as an authorized repair facility from Samsung, then found them on Angie's list and messaged them that way. Response was immediate and we had everything scheduled and parts ordered within an hour or two. They came out the day after the part was available, kept us updated on arrival time and showed up within a few minutes of when they said they would. Technician (James) was polite, professional, knowledgeable and got the job done quickly and accurately. Everything works now, just as expected. Very refreshing to find an appliance repair company that knows what to do and does it right the first time, quickly and professionally. Great job.