Recent Review: A professional home inspector recently advised me that my gas hot water heater was not installed to building code, and referred me to the installation manual. The exhaust vents are supposed to angle upwards ¼? per foot of pipe; mine angled very slightly downward. The heater was installed by Steinhorst Plumbing six years ago, replacing an existing heater that was nearing the end of its useful life. I decided to contact Steinhorst to see if they would be willing to fix it. I doubted that they would do it for free, since it had been six years, but was hoping at least to get a discount on the work. No work had been done on heater since it was installed, so it was clear to me that the installation had been faulty from the start. I spoke with Craig at Steinhorst, who initially said he would have to come out and look at it, and we set a time. Later that day, he called me back to say he had looked up the work ticket, and had photographs of the installation. He said the water heater had an automatic shutoff if it was not venting properly, and the fact that it had worked well for six years meant the installation was just fine, and they were not willing to do anything about it. I asked if he was telling me that it was OK that the installation didn?t meet code, and he said yes. I said I didn?t agree with him, and asked what he recommended I do to get it fixed. He recommended not doing anything. He also said it wasn?t possible for them to fix it ? if I wanted it fixed, I would have to hire a chimney company to drill a new opening in the chimney. He also complained about how difficult the installation was, based on the installers notes ? as if I should be grateful that they were able to do the installation at all. I was astonished that a fairly large and very long-established firm like Steinhorst would do work that did not meet building codes OR the manufacturer?s installation instructions, and even more astonished that they would try to convince me that it was perfectly OK to do so. After all, this is carbon monoxide we are talking about. (This was not a case of an older building being grandfathered to code that had changed since it was built). I have used them for 35 years for various plumbing repairs and they were always good (if a bit expensive), but this was the only time I had used them for anything related to gas. Not satisfied to leave this unresolved, I called Dawson?s Plumbing. Mr. Dawson was able to reconfigure the vent piping to gain the necessary rise within the existing chimney opening, for about $200.