We needed to have our retractable awning fixed on our home, and was initially hopeful when the rep. (Martha) from Exclusive Awnings came, looked at it, and offered to repair it for $275. When her crew came out, they made the problem worse, and then said they could not fix it, and left. Initially she denied the problem and said her crew left it just like they found it, but after I sent her photographic evidence, she said she would send the crew back to out it back the way it was when they started. That has never happened. Definitely stay away from Exclusive Awnings!