'My wife loves to cook, so for our 20th anniversary, I wanted to surprise her with a new high-end Wolf Range and matching range hood. I went into the shop almost 2 months prior to arrange the purchase and delivery/install date, as this was to be a surprise for my wife. We were going to head out of town for 2 days to celebrate our anniversary, my Mom was home with the kids, and so I arranged to have all of this work done while we were gone. Delivery was scheduled for a window of 10:30AM to 2:30PM. They didn't show up until almost 5PM, without calling. My Mom was frantically texting me when they didn't show, causing me to have to call them to find out where they were. No one bothered to call to say they were running multiple hours late. When they arrived, they put the old stove in the garage, and proceeded to "install" the new range. When I first purchased this range, I looked at the specifications to ensure my power and gas lines were where the Wolf specs said they needed to be. The only thing I could see that might be a problem was that the gas connection was about 4" high, and the Wolf specs stated they needed to be no more than 2.5" (to fit under the anti-tip bracket). I took a picture of it and brought it to the store to show the store manager, as if this needed to be fixed prior to the range being installed. Again, since this was a surprise, I wanted to address it in advance. He told me he had an installer who could "move the gas line if needed". I assumed that meant he could do whatever he needed to do it make it fit. When the two men arrived to deliver the stove, it was clear they had no idea about moving or modifying a gas connection, so they connected everything, and left the stove sticking about 6 inches into the middle of the floor, stating that the gas connector was too high and they couldn't do anything about it. Then they couldn't find the knobs for the burners, and after looking in their truck for 15 minutes, were starting to disassemble the stove to take it back to the store, telling me Mom we should "reschedule". She finally talked them out of it, and they went to leave. Meanwhile, I had requested the old stove be taken away, and they were ready to leave that, too. She had to chase them out to the truck to come back and get it. When we got home, my wife was excited to see the stove, but immediately wondered why it was sticking out that far from the wall. I immediately contacted the store, and the store manager told me he would handle it. Long story short, after a week and a half of going back and forth, he basically told me he wasn't prepared to take care of it, leaving me to have to call my own plumber to fix the issue. I wasn't really even upset about that, since I would have taken care of that myself in advance anyway if I had known this was going to be a problem. But the fact that I was told they were going to take care of it, I paid $225 for delivery and installation, and they really didn't do anything except cause me more work and tarnish the surprise. The icing on the cake was that they also put two huge gashes in my two-year old wood floor, and again, after being told by the store manager that he was sending my info to the claims department and that it would be handled since their installers are 100% insured, I am still chasing them around to see what they are going to do about fixing the floors. It's disappointing because I was actually quite pleased with my service experience in the store. But their delivery and installation isn't worth a d***, and I'd warn anybody and everybody before using their services. They are banned from my home from this point forward.