Josh was incredibly responsive. I contacted him through Angies List and received a response within the hour. He spent time discussing my needs, going through various options and taking my application. The same day he came back with quotes. He also spent time rechecking the quotes for various options (earthquake, jewerly riders, etc.). I saved almost $1,100 annually on homeowners insurance (Travelers)...received greater policy limits and more coverage (sump pump failure, ID Theft, included). Josh also advised me that given the number of tickets and accidents my wife and I have reported in the last 5 years, we weren't going to be able to beat our current GEICO policy, but that we should check back. I've also occasionally checked back with Josh on business insurance questions for some of my clients and he quickly responded with advice and no sales pressure. Great service.