We had an appointment for a Solatube install with Bright Innovations. They were professional and courteous through the process, from estimate, to phone calls, to the install appointment... were even kind enough to call to let me know that they were stuck in traffic and running behind schedule. Unfortunately, they were unable to install the Solatube as our historic home with an improperly installed metal roof proved to be a dealbreaker. While we're disappointed that the install did not happen, we are grateful for the honesty and thought that went into the discussion about why they did not feel comfortable going through with it. Essentially, they did not want to install when they couldn't guarentee against leaks, and further, did not want to perform service that might endanger the warranty we have with the roofing company. Overall, our experience was positive and I would recommend them to anyone looking to have Solatube skylights installed.