I spoke with the owner, Mr. Nolan, in the store, and he was very helpful, both in helping me decide on a range and microwave, and letting me know what getting it all installed involved. (I had to have an electrician come and put in a new plug above where the microwave would be - Mr. Nolan recommended an electrician he has worked with). Once that was done, I called, let him know which stove and microwave I wanted, and he set up a date less than a week later. The two young men who came to install everything were prompt, organized, and very efficient. They did a great job, and I'm very happy with my stoves.