Recent Review: Lakewood Home Builders, Inc.is a company owned and operated by ?stand up guys,? and notable among them is Lance Rittenhouse, Vice President for Remodeling. Please bear with me while I explain. A few months ago, my husband and I contracted with the company to renovate our guest bathroom. We selected all of the flooring, tile, lighting, bathroom components and fixtures; they were ordered, delivered, and placed in an adjacent room in advance of the date for work to begin. When the wall tile and bull nose trim arrived, however, they were placed in our garage where they could be cut. Because the bathroom has no natural light, the wall tile and trim I had selected was a very pale ceramic with faint veining to match the travertine floor tile. While Lance and I could only see the color of the trim, (the wall tiles being too heavy to open), we both checked the delivery against the order and invoice, and the description and stock numbers aligned. Work proceeded apace: by the fifth day of work, the entire bathroom had been demoed; the blocking, new plumbing and electrical wiring had been installed; and Fairfax County inspected the work and cleared construction to go forward. Green board was installed on the walls the second week, followed by Durock cement board for the shower stall. The floor tile was laid next. As the tiler began installing the shower wall tile, however, I kept thinking that the tile looked a lot darker and more yellow than what I remembered selecting. But, then there was only one light in the room from the exhaust fan as none of the new light fixtures had been installed, and so I reasoned that this was why the tile looked so ?off.? But, when he began to install the bull nose trim, the difference in shades became apparent: the trim that I had examined when it was delivered was the shade of tile I had selected; but, the wall tile that had been delivered was at least 2 to 3 shades darker and more yellow. We soon learned that the tile company had discontinued the tile I had selected and delivered its replacement instead: a yellower tile with the identical descriptor and stock number. The tile company promised to produce the right bull nose trim for the darker tile within a week, and so to stay on schedule, I reluctantly agreed to keep the darker tile (hoping that more lighting would soften it) and wait for the replacement bull nose trim to arrive. As I waited through the first week, and then the second, both Lance and his co-owners were in touch almost daily on my behalf with the tile company, but were unable to get any satisfaction. By the beginning of the 3rd week, Lakewood was told that it would be one more week before I could expect to receive bull nose trim to match the tile I had begun to loathe. That?s when Lance and Lakewood Home Builders came through like the ?stand up guys? they are. Lance gave me the choice of continuing to wait for bull nose trim to match the darker tile, or allowing their demo crew to rip out the tile already installed ? no charge to me ? and I could select new wall tile. Lakewood would pick up the extra costs of demo and installing the new wall tile, and further, would convince the tile company to provide the new tile at no extra cost. This was a deal I could not refuse! Happily, I went back to the tile company the next morning, and selected new wall tile and trim, while Lakewood?s demo crew removed the old tile. The new tile was delivered the next day, and the tile installer quickly went back to work, followed in quick succession by the electrician, the plumber, the carpenter, and the painters and finishing crew. In the end, the bathroom looks exactly as I had envisioned it -- a perfect conclusion to a project that could have ?gone south? but didn?t, all because Lance Rittenhouse and Lakewood Home Builders are truly?stand-up guys.?