Recent Review: I contacted Reliable Rails becaues they had done a small job for me in the past. I was interested in installing over 500 ft of aluminum fencing, a large job that would probably cost $10,000. I set a time for my estimate. Laurence, the owner, called and asked me to reschedule which I was happy to do. I understand things happen and times may need to change. We met one week ago, discussed the job, and Laurence measured the property. I was in a time crunch due to the fact that my builder had a schedule to meet and we could not hold him up for the fence. Laurence assured me I would have a quote by the end of the weekend. So I figured I would give him until end of day Monday or even early Tuesday. No one likes to work on the weekend. And I waited. Nothing on the weekend. Nothing on Monday. Nothing on Tuesday. I called the office and the person who answered the phone, I believe it is Laurence's wife, told me she would contact him and he would get back to me right away. It's Friday evening and still no calls or emails. I checked my junk and spam folders just to be sure. I hate the lack of respect this shows. My time is as valuable as anyones and I wasted time with Laurence when I could have had another company come out. Laurence seems like a nice guy but I can't do business with anyone who shows this lack of customer service. I welcome a response from Un-Reliable Rails. Sorry, I couldn't resist throwing that in there. UPDATE - Response to Reliable Rails comments: I am sorry to hear of your loss. As I mentioned above, I spoke with a person on the phone five days after my estimate and was told the owner would be back in touch with me that day. There was no mention of a situation that would have prevented an estimate from being given or a follow up contact being made. Had that person (I believe the owners wife) simply told me that there was a problem I would have certainly understood and not given this review. Due to this circumstance, if you are interested, I would be willing to give you the opportunity to submit your proposal for consideration as I have not yet selected a contractor for this job.