It is amazing that Apple Appliance Repair is still in business, as it is just a firm set up around cell phones that was unable to complete the most basic tasks of scheduling service appointments, ordering parts, picking up parts from the local store that they use as their supplier, and installing parts, in a GE microwave oven. Apple Appliance Repair sent out a technician in response to a service request in 2011, through our home warranty company, to fix a microwave oven that was not working. He determined that the magnetron needed to be replaced, and said that he would have the part ordered. After waiting for over a week with no word from them, I called Apple Appliance Repair to check the status. The person who answered their phone was on a cell phone, and could not provide any update. She said that she would have the man who ordered parts call us. More waiting. He never called. Meanwhile, we had resorted to borrowing a counter-top microwave from a friend, as this was dragging on and on. I had to call Apple Appliance Repair again, and eventually I was advised that the part had not been ordered, but they were going to order it, and they would call me when it came in. More waiting. Nobody called. I called them yet again and learned that the part had come in, but nobody had gone to get the part from the local store that they use as their supplier, and nobody had called us to set up an appointment to install the part. The person who answers their phones said that somebody would call us after they picked up the part and set up an appointment to install it. I had to be walk her through the logic that since the part had arrived at their local supplier, they should be able to set up the installation appointment a few days in the future, allowing time to go get the part in the interim. After that discussion, we set up the installation appointment a few days out, and we hoped that would be the end of the issues. But having noted that they were unable to perform even the most basic of functions related to procuring parts and scheduling appointments, we were concerned. The technicians arrived with the part on the appointed day and took the microwave out of the wall. They argued with each other as they worked, and we had the impression that one or both of them seemed to be somewhat inexperienced with the work they were doing. They installed the new part, forced the microwave back into the wall with some difficulty, put a cup of water in it and ran it for a few seconds, collected the $$ deductible on our home warranty coverage, and left. We immediately put something into the microwave to heat it, the unit overheated, and shut itself off. Within five minutes of their departure from our home, we called the technicians on one of their cell phones, and advised them that the microwave was not working, and had shut itself off. Even though they were obviously still very near our home, the technician insisted that they had fixed the microwave, refused to come back, and hung up on us. After that, they would not answer their cell phone. When I called their main number, I was told that someone would call me back to set up another appointment. Nobody called, and at that point we thought it best to give up on them, as we had zero confidence that they could complete the repair successfully. We had to call our home warranty company and tell them what had happened. In addition to overheating and shutting itself off, we noted that after the reinstallation, the microwave was sticking out of the wall a little bit more on one side than on the other side. Our home warranty company had Sears send out a technician to address the problems. The Sears technician said that when the magnetron was replaced and the microwave was reinstalled, one of the wires had not been reconnected, and as a result the microwave fan had not worked. (The fact that the fan was not working should have been readily apparent to the Apple Appliance Repair technicians.) Since the nonoperational fan had caused the microwave to overheat and shut itself off, Sears would not touch it. The overheating process had potentially damaged other parts, and at that point there was too much liability involved in working on it. Since Sears would not work on the microwave, the entire microwave and oven combo (a major appliance) had to be replaced by our home warranty company. We had to go through the whole process of selecting a new microwave / oven combo appliance that would fit into our custom cabinetry. That was difficult, as these appliances change size over time. The list price was about $2,300. Beyond our deductible, the cost was covered by our home warranty company (we are certain that they get a good discount on appliances). But the inconvenience of numerous appointments in this long process, and all the stress involved in this fiasco were problematic for us, and we did not like wasting a good appliance. Once it was successfully installed, the new unit left three screw holes in the wood cabinetry exposed at the top. Addressing that issue was yet another project for us. Apple Appliance Repair at (703) 485-3380 performed a routine repair so badly that it became a major appliance replacement. We would not recommend this company under any circumstances. Before writing this review I confirmed with my home warranty company that the Apple Appliance Repair that they sent to repair our microwave, which ultimately necessitated the replacement of our microwave / oven combo, has the phone number (703) 485-3380. We were not a members of Angie's List in 2011 and this experience was one of the factors that led to our joining Angie's List.