Don't deal with these people. In my opinion, they are dishonest and liars to boot. I bought a Big Deal for a large appliance repair for $135. I selected the deal because it included up to 2 service calls, and I anticipated that there might need to be two visits, one to diagnose the problem and one to repair it. The problem I was having was with a four year old GE dishwasher. It has a feature called SmartDispense, which allows you to add a quantity of detergent, which is then dispensed in the proper amount for each cycle. The tech did arrive on time, and said that the problem was that the motor which runs the Smart Dispense function was burned out. He siphoned the backed up detergent out of the dispenser, and then said there was no need to repair the dispenser, since they were unreliable, "nobody is buying them anymore," and the manual dispenser worked fine. I explained that we were selling the house and that we had to have all the appliances working, so even if the part was expensive (about $280) we needed to have the repair done. He said there was no need, since "inspectors never look at that", but I insisted I needed the repair done. I confirmed that the Deal would cover the labor for the installation, and he mumbled that it would. He agreed to order the part. I believe he called back after a few days and said the part would take a week to come, and I said fine. After about two weeks, I called toward the end of the week and was told the part would be available the next Monday, and that the tech would come to install on Tuesday. On Monday, the tech called and said he still could not get the part, that they were not making this kind of machine anymore, that there was a backorder. At this point I called GE myself, and confirmed that the part was indeed easily available, that GE makes parts available for all its products for at least 10 years. It was obvious to me at this point that the company just did not want to have to make the second visit that was included in the Deal. I called Angies List and talked to their complaint department, who said he would talk to the company and either have them call me back or he would call back. I heard nothing for another 3 days, and was getting ready to call Angie's list again, but then the phone rang, it was the tech, and miracle of miracles! He suddenly had the part and wanted to come install it right away! He is supposedly on his way over as I am typing this review. From the sullen tone of his voice when he called, I conclude he is not very happy with me after I complained to Angies List, but I really don't care. I don't have a lot of confidence that the job will be done right, but I don't want to pay for another service call from another company. So if you want to deal with a company which does not return calls, which tries to avoid fulfilling the terms of their deals, which apparently lies to you about the availability of parts, and which advises you to lie on your home sale disclosure form about whether your appliances are working, then these are your guys. Otherwise, pick someone else.