This has been, hands down, one of the worst experiences that I have EVER had with ANY company. Hidden charges, improper billing, poor customer service and failing to proper cancel and account (that at the time was paid in full) which resulted in a 60 past due balance. I started service for residential garbage pick up on April 2nd 2012. At that time, Waste Management charged my MasterCard $133.00. It was explained to me that was for 3 months of service. It was also explained to me that it would be up to 10 days before I received my trash container. I received my trash container a week later and put my garbage out for the first pick up during the second week in April. A day after my first garbage pickup, I received another bill for $70+ dollars. I called Waste management to inquire what that charge was for since I had payed for the quarter. It was explained to me that the charge was for a fuel surcharge. Because that charge was not originally explained to me, I cancelled my service on April 19th 2012. I was told on that day that it would take 6 to 8 weeks for my refund to process. I received a refund in the amount $67.57 on June 6th. That amount did not seem correct, so I called Waste Management to have my concern address. I was told that I was owed an additional amount of money, but I was not told how much. The person that I spoke with informed me that it would be in my account in a few days. After an additional 2 weeks, I had not seen the refund so I called Waste Management to inquire. I spoke with someone who informed me that I was owed an additional $45.43. I received that amount on June 25. In summary, I paid $133.00 and was refunded $113. I essentially paid $30 for 1 trash pickup. On July 17 I received another bill from Waste Management stating that I owed $54.43 AND that I had a 60 past due balance. I called Waste Management the morning of the 18th of July and after over 40 minutes on the phone, I was told that I owe an additional $35.13. I used the service for ONE week and properly cancelled on the 19th of April and now I am told that I STILL owe money to the company and that the balance is past due. Additionally, the "customer support supervisor" provided ABISMAL customer service and only provided lip service defending the company and failing to acknowledge that they had made a mistake. I informed him that I was going to file a formal complaint with the Better Business Bureau if he did not clear the 60 day past due balance and zero out my account. His response:"Sir, I am not going to do that and you should go ahead and file your complaint." After getting nowhere with the "customer support supervisor", I filed a complaint with the BBB and I called Waste Management's corporate headquarters in Houston TX to speak with the complaints department. After an additional 27 minutes on hold, I finally got someone on the line from the complaints department. He looked at the notes on my file and asked me to explain what was going on. The moment that I finished my explanation, the individual informed me that he was going to call my local office and have the account zeroed out. About 4 hours after my call to Houston, I received a call from the local office informing me that my balance was zero and my account/service had been terminated. Although the company did the right thing in the end, I spent MANY hours on the phone from the 19th of April (when I called and cancelled my service) until the 19th of July. The service that I received was inexcusable.