probably due to cold weather and the age of the springs, one of my garage door torsion springs (springs used to assist in opening and closing the garage door) snapped and needed to be replaced. I read online that it is best to go ahead and get both of them replaced at the same time as failure of the second spring was most likely imminent. I also determined that while I could probably do the work myself, it would take significantly longer, the parts are not the easiest to order, and there was some tooling and risk involved with the work. I called three Angie's list providers and obtained three quotes. Precision Garage Doors was not the lowest, or the highest quote that I received. I should also mention that they came out in less than 24 hours and on a weekend day. If you factor those two aspects in, then their price while higher than the lowest I was quoted, did have additional value and therefore was a comparable competive rate. This also helped because I did not have to take time off from work to have the job done. Precision also did not require measurements on the door or the weight of the door, just a general description. This helped because I was able to schedule the service call quicker. It makes sense to need the specific door information, but when you are at work and can't get to it, or don't necessarily know what you are looking for, or how to weigh a door, or how to figure out what springs were installed, it is a plus that they were able to come out and do the work with lay person provided information. Precision also uses flat rate pricing to an extent which is a plus as some firms charge hourly, or it is difficult to understand the labor pricing. I spoke with Harry who was knowledgeable and helpful. The technician who arrived gave a courtesy call 30 minutes before arrival and arrived in the 2 hour window that I was given the day before. The tech was prompt and performed the spring replacement quickly. There were some slight communication difficulties at the beginning of the service call, however, in all fairness they were resolved quickly and became a non-issue. The warranty for the service was also somewhat different than what I was quoted on the phone (1 year vs. 10 years) but in my opinion 1 year should be sufficient, and anything over would have been a bonus. I expect the springs will last 5 years, hopefully longer as it appears the original springs lasted close to 20 years. All things considered I am giving an A rating and would recommend Precision Garage Doors.