We recently moved into this house, and on the first night we heard some small animal activity coming from within the walls or attic. We made a note to call an exterminator, but after the first 2 nights we never heard the noise again, nor did we see any evidence of animals inside the home, so we didn't make it a priority. But then, I found a small animal (yikes) in the lower level of my house on a Saturday night, around 11:00pm. I panicked, ran out of the room, stuffed a towel under the door and left the house. On Sunday morning I called Adcock's Trapping Service, to schedule someone to come out and perform the animal removal. The associate on the phone was very courteous, professional and knowledgeable. I was surprised that anyone answered the phone on a Sunday morning! The associate on the phone gave me the choice of having a technician/trapper come out that day, and pay an extra fee for emergency service, or wait until Monday. I opted for the emergency service. The fee for a home inspection was $95.00, which we were told would be applied to any subsequent service we might schedule. The $125.00 emergency service fee was extra. The technician, Don, came out within a few hours, went into the barricaded room, and identified the animal--a flying squirrel. He then got a pair of sturdy gloves, went back into the room and in very short order came out with the animal in a humane but firm grip and released it back into the woods adjacent to our house. This was exactly what I had hoped for. I subscribe to the philosophy that there is no need to kill an animal that finds its way into our house unless its presence creates an imminent danger to us. Adcock's website seemed to offer services that would be consistent with these views, and that is why I chose them. After removing the flying squirrel, Don did a thorough inspection inside and outside the house to determine where the animals might be getting into the house. He went through each room, even closets, went into the attic, got up on a ladder and looked at the roof line all around the perimeter of the house, went up on the roof, inspected our skylights and entire roof, and checked out the chimney. He went over his findings with me, and indicated that this was an inspection/assessment, not an estimate. He did not find any evidence of animals inside our living spaces, but he did see evidence of squirrels and possibly mice in the attic. He said he would convey the results of his inspection and assessment to the estimator(s) at Adcock's and then they would send out a formal estimate for exclusion services to us via mail. He took the time to explain what service options would likely be proposed, and explained what their exclusion service would consist of. The technician then asked if I wanted to have traps set when he left, but I really didn't want that. He agreed that I didn't need them, but if I'd really wanted traps set, he'd do it. I have to say, I was impressed with Don. As the technician had described to me, we received a written estimate for exclusion services from Adcock's in the mail a few days later, and we have now scheduled the service. They are scheduled to come out this Wednesday, December 19. We will post a follow up later.