Ali (or Ani?) came out to check on our gas stove after we called to request service from DMV Appliance Repair Service. On the first visit, Ani came to diagnose the stove and this afternoon he came to install the replacement part. Both times he was punctual. He gave me a call 30 minutes before he arrived, and today, even when he couldn't reach me because my iPhone was being updated, he still managed to show up on time. I very much appreciate his consideration when he took off his shoes as he saw that I didn't wear shoes in the house. He seems very knowledgeable and like in other reviews, know how to fix almost everything and trying to help us saving some money if he can. He is professional, after installing the part, he vacuumed the floor to finish up the work, even under the stove/oven. As for the dispatcher, she is also responsive and professional. She picks up the phone fast, promptly figures the cost estimate with the technician on the phone and she is able to fit us in their schedule as soon as they can. If I could offer one constructive criticism, it would be that she speak a bit slower. English is not my native language and it was a little difficult to understand her, though she was friendly. It was pleasant working DMV and we will definitely give them a call again if we need more things done in the future.