Our initial experiences with JW Home Improvement have been outstanding! We are already following up with them to schedule our next small home improvement jobs. First the front office: The management folks are polite, knowledgeable, and responsive. It is easy to get answers, and they work hard to accommodate your schedule and make sure that your needs are met. One person in particular (Chris) who helps to schedule the jobs, went absolutely above & beyond. He gave us his personal cell phone to make sure we could reach him, and was always available -- early, late, weekdays or weekends -- making sure our jobs got done. On to the actual work: The main job we had done first was installing bathroom vent fans in two bathrooms. This turned out to be significantly harder than originally estimated, because of wiring and access difficulties. It is important to note that this kind of issue cannot be anticipated; they have to remove fixtures, get behind the walls to see what room there is, and into the electrical systems and wiring to connect the fan and lights. The contractors who worked on this, Raymond and David, were both excellent. Friendly people, clear communicators, skilled handymen - everything you could want. David started the job, and called Raymond for advice when he ran into some things behind the walls that were not as expected (this is an old house which we just bought a few months ago, so we had no idea about wiring or prior work here). Raymond helped over the phone and then later in person. Then when more complications arose, he helped us talk with both the schedulers to get the job finished, and with billing to help us save money. Both fans work perfectly; the jobs are beautiful. Getting there (through multiple issues) ended up taking twice as long as originally estimated, but Chris moved schedules around, and Raymond and David both came back to expedite completion for us before relatives arrived to visit from out-of-state. It was heroic. And because it took so much longer and gave us more stress, the company ended up not charging us any extra beyond the original estimate! In short, JW Home Improvement could not have made a better first impression. They worked hard to give us great service, and made sure that we were satisfied. Even though our first job turned out to be difficult, the company and the individuals all demonstrated integrity and dedication. (Raymond is also hands-down the nicest handyman we've ever met!) That is how business should be done -- and they've certainly earned our loyalty!