Briefly, we were extremely disappointed in the service provided by Arlington Construction Management/ACM and its founder/president Chad Hackmann. I was impressed with Chad when I met him; he seemed trustworthy and competent. Unfortunately, ACM did not live up to Chad?s sales pitch - and Chad himself turned out to be quite the bully. ACM failed to manage the quality of work, failed to manage the schedule, sequencing, and budget, and even failed to properly secure the jobsite. These are basic services that any CM or GC should do, and they were part of ACM?s contract. Ultimately, the contract was terminated, and I had to find someone else to take over (at great expense). ACM caused major delays ? which were really costly, since we were paying rent and mortgage throughout construction. Most troubling, Chad, who personally managed about 50% of the project, made inappropriate threats against us, demanded payments for work that was not complete, and tried to get us to sign a ?non disparagement agreement? waiving our rights to post a review of his company (which is completely against Angie?s List policies). Here is a longer description of our experiences, along with details on just a few of the issues we had with ACM (by the way, we have documentation on all of this and many more examples. We can provide more information if needed): No Quality Control: ACM neither supervised nor checked the work of their subcontractors. One example - the new framing was not straight, and it was not done per the drawings in several places. Chad made all sorts of excuses, but the framing was bad even for the brand new walls and closets that the framers had constructed from scratch. During the drywall process, I had to point out problems in the installation ? which is completely backwards. Also several items weren't built according to the plans (for example, the drywall at the fireplaces and in the master bedroom). What were we paying ACM for if they weren?t even checking the quality of work or ensuring their subs were following the drawings? Disregard for Our Budget: ACM didn?t mind if their subcontractors overcharged us. Going back to the framing example, the framing issues were discovered when the drywall and trim contractors came in. At that point, rather than having the framing crew come back out to fix their mistakes, ACM directed the trim contractors to fix the issues at an extra cost to us. So, we had to pay for shoddy work and then we had to pay to correct the shoddy work. Failure to perform basic CM tasks: there are basic things that a CM or GC is supposed to do in construction ? cover the vents, make sure the work is properly sequenced, make sure the dumpster has a cover on it and is emptied promptly. ACM failed to do these things ? as a result, our HVAC system ended up full of drywall dust and debris which was a serious pain to clean out. Drywall and flooring got installed before the home had heating/AC turned on, which meant these items warped and cracked when the temperature changed. Our dumpsters would fill up with random people?s trash, dirty mattresses, etc (we live in an urban area) and we would have to pay to have this trash hauled out (each dumpster pull costs $400; at one point, this was happening 2 times a month!!). One weekend, ACM and their subcontractor didn?t secure the home when they left? so there was a break-in and all of the copper wiring and pipes were stolen. It took months to recover the cost from the subcontractor's insurance but it should have come out of ACM's since their contract specifically stated that they were responsible for securing the jobsite on a daily basis. Chad fought hard against responsibility for that one. Schedule: ACM didn?t manage the schedule or sequencing correctly. There would be 2 days when 5 contractors were in the house, working on top of each other and getting in each others? way, doing things out of order - and then weeks when nothing happened. The drywall was supposed to take 8 days; instead it took 6 weeks ? and that didn?t even include finishing work! I asked him and his PMs to provide bids for certain items and trade work - things like shower doors, updated tile numbers, exterior trim, gas fireplaces, painting, door hardware - it would take weeks (in some cases months) to get numbers for this work. In some cases, the failure to get this pricing in a timely manner caused delays to the project. One of ACM's primary responsibilities as a construction manager was to secure bids like this. Eventually, as I saw how costly these types of delays were becoming, I had to take it upon myself to find subcontractors and vendors, secure pricing, and manage the bid process. Again - this is completely backwards - what were we paying ACM to do if not this very basic CM function? Other Issues: Chad tried to make us pay him for work that wasn?t complete. He demanded payments for tile and flooring? when the tile wasn?t fully installed and the flooring hadn?t been sanded or stained. ACM told us they had passed all rough-in inspections with the city; in fact, we found out later that the inspector withheld approvals on some of the MEP rough-in. Getting this resolved at the end of the project was a major headache, especially since Chad refused to provide the name of the 3rd party inspector he had hired to do the work and he never returned the permit drawings. He also refused to provide lien releases unless we signed a ?non-disparagement agreement? basically stating that we would not publish a review of his company online. This is totally against Angie?s List policies ? but maybe this is why there are no other negative reviews of ACM online right now. Our experience with ACM was extremely disappointing and I would warn against hiring them for your home renovation or for any other project.