I got an email back from my inquiry the next business day from Ryan, who said he'd be out to take a look. At some point he realized this was a commercial building, and he does not do commercial work. He attempted to reach me by phone but could not. They were apparently very busy when I requested the estimate, so he did not get back with an email right away. I got other bids from other companies. Companies who did mostly commercial work bid in the $5-7,000, well out of our price range, and ridiculous. I got a bid from Home Depot to do the work, and they told me they used Just Doors to do the installation. However, it seems that they did not tell me the truth, and so I wrote an earlier review with incorrect information, for which I apologize to Ryan who followed up with me promptly and offered to help us find someone to do our door for a more reasonable price.