My original visit was scheduled for early June. The dispatcher who scheduled this date and I discussed that the work would involve tree trimming and removal of dead branches. However, when the crew showed up (promptly) on the designated day, they had not been told the job was tree trimming and identified that it was too wet to safely climb our trees. We had to reschedule for 2 weeks out. This wasn't a problem but I wished the dispatcher had told the crew about the job details in sufficient detail up front and saved them the trip out. On their second visit, they were again prompt and professional. We discussed which trees to be trimmed and to what extent (we requested that branches overhanging our or our neighbor's houses be trimmed back). In only a few hours they had completed the main work in the back yard and proceeded to do some other light trimming in the front yard. They finished everything in about half the time we had booked with the coupon, and I did not have any other work for them to do so I let them go around noon. All in all, the crew was very prompt, professional, and efficient, and we would likely use them again for specific jobs. However, the coupon ended up being a bad bargain for us since we thought the work would take them all day and it only took them half that time.