Amazing customer service! You could not hire a more professional pest control company than American Pest. We recently moved into a newly built home and have had more than a few pest control companies stop by and try to scare us into doing business. Ironically, we soon found ourselves truly in need of a pest control professional. I had recently read a few articles about Washington, DC being in the top 10 cities with bed bug infestations, argh! Upon returning from travel, we started noticing some bug bites. Because we were unable to determine when we acquired some of the bites, I was fearful that we had bed bugs in our new home. Without getting into the complete drama of our family’s story, we ended up contacting American Pest. They were calm, when I was not. I spoke with several people in the company and every contact with the company (and there were many levels that I spoke with, including the COO and head Entomologist) was a pleasant experience. Times are tight, business is business and everyone needs to feed their families, but I never felt pressured and they never gave me the hard sell. American Pest scheduled a visit with one of their K9 teams, Shane Lindsay and Trakker (an adorable yellow lab). Shane, a former Marine trained as an elite dog handler working with explosives, was the consummate professional. Shane showed up promptly and clearly explained the process prior to conducting the search of our home. It was clear that Shane knew his dog well and could read every nuance of his behavior. After the Dog/Handler search was complete, Shane did a thorough visual inspection of our home. Had Shane and Trakker found bed bugs, American Pest had explained their tool chest of bed bug fighting options to remediate the issue. However, as it turned out, we did not have bed bugs. Prior to leaving, Shane gave me some bed bug advice. He suggested that we stay vigilant and invest in some bed bug specific mattress and box spring covers for all the beds in our home. If you’re in need of a Pest Control services and appreciate some good old fashion customer service, call American Pest.