We were very satisfied with our experience working with Graves design. We decided to go with them after receiving what believed to be a fair estimate for our bath remodel, involving the complete gutting of a 50-year old traditional hall bath and design/rebuild of a modern guest bath with special modifications for wheelchair and space requirements. This included a sliding/pocket door, a hidden toilet tank, extra grab-bars and open space below the sink. Their design expert, Caroline, was very helpful with frank and honest suggestions regarding materials and fixtures and spent a good deal of time with us at the tile and marble outlets, staying with us until actual decisions were made and materials ordered. There were glitches and delays when unexpected challenges were encountered (not surprising, in a 50-year old house), but I very much appreciated the fact that they adjusted to the changes with no increase in price – something that we had not encountered during a previous bathroom remodel done by another company, when additional charges were levied for both unexpected work and for design changes. A cautionary note: the initial estimate of time needed for job was much understated. What we were told would likely be a 3-week job turned out to be in excess of 5 weeks. The normal time needed, for instance, between measurements taken for the sink countertop (which could only be taken at the end of construction) and actual installation was about 5 days, during which time very little work was done, since it the counter installation came at the end of construction. It would have been good for Graves to include that down time in their estimate of time needed to complete the job, and we recommend that such unavoidable delays be advised upfront. A special note of thanks goes to the plumbing and tile experts who did most of the work and were in our house much more than any of the other workers involved. They did their level best to minimize dirt, dust and disruption, and cleaned up after themselves completely at the end of each day’s work, including removal of materials and drop cloths. They were courteous and tried to be helpful in other ways, including such small things as re-hanging pictures that had to be removed during the renovation and replacing heavy furniture that had to be moved. All in all, we had a very positive experience with Graves Design and would gladly recommend them for similar jobs elsewhere.