Professionalism and general courtesy was lacking from the time we walked into the shop. However, Alan's seemed to be the kind of place that doesn't exist anymore, like a old radio repair shop which we thought was just what we needed to add a ceiling mount and a drop down light bulb fixture to hang in our 1940's globe. After some test fits of crude chains, we finally convinced Alan that we wanted clean lines, chrome piping and ball chain supports. My wife is a licensed interior designer (NCIDQ) and gave him the exact dimensions the globe was to hang - ceiling to fixture bottom taking into consideration the hieght of the kitchen island top it would be hanging above. The estimate was $100-$200. We left $100 deposit. When I arrived to pick up the lamp, Alan's wife?? was counting money behind the desk and ignored me and I waited for Alan. There was no-one else in the store. We retrieved the fixture from the back, which was piled in a corner and the parts were tangled. It took some time to untangle them, but when we did, I noticed that there were open areas in the ball connectors on the face of the globe that looked unfinished. Alan's response was "nobody's going to see that anyway" which is the furthest thing from the truth - these connectors are the only metal parts on the bottom/outside of the glass hanging fixture. Again, with some coersion, he found some simple screw in caps that covered the 3 unfinished areas - they looked pretty good. I attempted to lift the fixture up to see the final product and how it would look hanging and the guy grabbed my arm and said "no, no put that down". At this point I was pretty disgusted with the whole experience I asked for the bill. The price was $250 ($50 more than the high point of the $100 - $200 estimate) and I needed to wait while he looked up, added and calculated tax on the three 1/2" metal caps that should have been there in the first place. That added another $2.58 to the bill - give me a break! I got the fixture home and looked at it more closely. The connectors used at the ceiling place were "S" hooks that you would use for shop work. I went to the local hardware store and got some chome connectors and replaced them myself. They look great. Well yesterday, the electrician installed the lamp and its 6" too long from the ceiling. It seems that Alan measured to the top, not the bottom of the globe as instructed when he fabricated the fixture. I won't go back to this establishment. I'd rather pay somebody else to fix his errors, substandard work and grouchy attitude. I might feel differently if this was bargain priced work, but I paid a premium price in comparison to what was done. Parts cost on this were likely less than $30. Its one of the worst experiences I've ever had with a service from every perspective.