Miles and his crew are truly wonderful and I would hire them again in a heartbeat. I decided to go with them based on what I read here on Angie's List and I am not at all sorry I did! First, Miles came to my home and helped me pick exactly what I wanted. Their pricing is modular, which he explained to me very clearly, so I could decide exactly what I wanted to have right away. He also noted that there are things I can add later as I choose. The system was very clear and I felt no pressure at all -- I just felt able to pick exactly what I wanted, with a clear explanation of price and how it all would work. I ordered from him right then and there. A week or so later, his team came to install everything. They did a flawless job, and left no marks or other damage to the drywall. When there was a programming issue on the first full day, Miles himself came to my home within hours of my call, on the Saturday of a holiday weekend, to make sure it was all working properly. I have never had better customer service from anyone in my life. One quick fix and everything has been fine every since. The system is simple and easy-to-use, and I sleep better at night. I cannot speak highly enough of Urban Alarm, and will certainly use them again if I ever buy another home.