Physicians, dentists, and medical facilities
•Availability: Were you able to schedule an appointment within an acceptable timeframe? Were visitation hours adequate?
•Office environment: Was the facility clean and comfortable? Was the location easy to find and parking easily accessible?
•Punctuality: Did the staff attend to you quickly?
•Friendliness of Staff: Was the office staff polite?
•Bedside manner: Was the doctor or technician courteous?
•Communication: Did the physician or technician discuss diagnosis/treatment options?
•Effectiveness of treatment: Was your treatment successful?
•Billing and administration: Was billing easy to understand?