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Find Top-Rated Winston Salem Home Theater Installers

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Home Theater And Stereo Installation reviews in Winston Salem

Real People ~ Real Reviews ~ Real Results

  • Horribly! Although courteous, these people did not seem to know what they were doing. Because they were not familiar with my Yamaha new Rxv481 receiver purchased at Best Buy , they basically wasted three hours at my home scratching their heads saying that not only did they think the new receiver was defective but it was not a "true" Yamaha"prout and in they're opinion abasically a Best Buy product with a Yamaha lable. This was most upsetting since my wife and son were within earshot of the comment and they were the ones that purchased the gift for me for my birthday. They finally wired what they could and told me to take the receiver back and charged me $375. When I went down into my basement I was faced with insulation torn down from the rafters where they drilled the two holes and never put it back into place. I called yamaha the next day and they ran me through a series of tests and was informed that the receiver seemed to be functioning normally but that things were not hooked up properly. I did reach out to James at CAT and he said he would make things right. He did not contact me ever again even after emailing him two additional times. On Friday I had Geek Squad come to my home and within an hour and a half they not only completely disconnected everything but correctly connected the system and is working beautifully. I might add that in addition to that 1 and 1 half hour time frame they moved the Internet router to hardwire to the receiver, programed a Universal remote, added a surge protector to the system and measured the house for a new security system which we are purchasing. All of this completed by one individual! Total cost for the vis it was $259.00. CAT totally took advantage of us and we gave them more than enough time to make it right.. They attempted the job and failed Dec 1, 2016. Since we just move to Winston-Salem we relied on Angies List and for the first time were let down. Geek Squad has our electronics business forever!
    - Mark S.
  • both time they were an excellent company to deal with.  They were very knowledgeable and very helpful with additional info regarding the issues at hand.  The TV they mounted is very secure - they explained each step as they did it and offered lots of additional ideas and helpful hints.  The worker who did our locks was also terrific.  They were a little bit pricey BUT worth EVERY  penny!

    - Mary V.
  • I was very happy with the work Tony did.  He was easy to work with over the phone, showed up on time, took the time to explain what he was going to do, and completed the job in a timely manner.  All the wires are hidden, and the TV looks great.  Our new antenna gets great reception too.  I would definitely recommend Universal Sound and Signal, and will be using them again in the future if the need arises.  Thanks!
    - Laura F.
  • The initial appraisal with Bart was excellent. He understood what I needed, and promptly sent a reasonable estimate via email as promised.  The appointment was promptly made.   His crew called prior to their arrival and arrived on time. They were courteous, professional, understood my needs and explained what they were doing,  and why.
     As it turned out, I did not have the wall mount to install the 2nd tv, and was very embarrassed. However, they took it in stride, told me what to look for, and gave me an option in case I didn't find the wall mount.  Again, they handled it in a courteous and professional manner, rather than disparage me or appear disappointed.  
    I would definitely recommend this provider and plan to use them for my future audio needs.
    - Eugenia P.
  • Technician was on time.  Got system correctly reconnected.  Began to program my remote then discovered company website was down.  He returned about 1 hour later to finish the job.  I was pleased with the service and wish I had called instead of spending 2+ hours trying to do it my tech challenged self.
    - Juanita T.
  • Again, Fred comes up with great solutions. Concerning the TV mounting...We wanted to use one DVR for two rooms using an HDMI switcher and Fred's recommendations for the switcher and the installation met our needs. No matter what scenario we throw his way, he comes up with a way to make it work.
    - Macon S.
  • My experience with this firm was and still is horrible.  After spending more than $65,000, after 9 months, I still have a non-operational system.  They are now trying to squeeze me for money to get the system working which they designed in the first place, obviously inadequately. They do not honor their own contract either and have picked certain parts of their contract to ignore.

    The owner had the audacity to threaten me and told me if i didn't pay the remaining 5% balance on the job, despite the fact that the job was incomplete, he would not make the system operational.  The equipment and system did not work and it was clear they were in over their heads.  

    Then, after prolonged discussions, they remotely logged into my system and disabled all the programming I had paid for them to complete which allowed the system to operate at all.  . 

    Now I have had to hire another firm to conduct an audit of their work, validate that they did in fact not complete the job they were paid for and that they had in fact sabotaged a customers system (the log files document their work).  Then I have to pay for the entire system to be re-programmed, at the a costs of many many thousands of dollars.

    At this time, I am gathering the costs associated with their unscrupulous business practices and their outrageous and possibly unlawful use of electronic communications to disable a persons entertainment and security system.  Then i will decide what course of action to take.

    The public needs to be aware of this company however.
    - MICHAEL T.
  • Very good service, very reasonable pricing. I never should have left Carolina Alarm monitoring. I got frustrated because one phone call was not returned so I canceled with Carolina Alarm and switched to ADT (dealer out of Clemmons.) Absolute WORST move I've ever made. ADT dealer provided and continues to provide horrendous service at exorbitant rates. Stuck in a 3 year contract for more than double what I paid for Carolina Alarm. Highly recommend Carolina Alarm and will switch back once my contract with ADT is complete.
    - Andrea G.
  • Great job at great price.
    - Alisa O.
  • They are awesome!! They were here a long time ago and put in my speaker system for me. I called them back for this work. I wouldn't take anything for them. They definitely know what they're doing!
    - JoeAnn S.
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Home Theater Installers in Winston Salem

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