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Find Top-Rated Winston Salem Gas Fireplace Repair Services

There are 2 top-rated gas fireplace repair services in your area.

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Gas Fireplace Repair reviews in Winston Salem

Real People ~ Real Reviews ~ Real Results

  • This guy (Lee) at Four Seasons Supply / GasLogPro in Winston Salem was absolutely awful. I sent him several emails through his outdated and difficult to use website, saying that I was interested in purchasing a high end gas log fireplace set and having him install it in my home. (Our approximate budget was $4000.) His responsiveness was terrible.
    Instead of being eager to make a sale and helpful to a potential customer, we got a curt response or two by email asking for more information and some measurements. We sent him the requested measurements and then never heard back from him. I finally got hold of him by phone. He presented me with a litany of complaints about how busy he was and how he couldn't possibly install a fireplace for us anytime soon. He told me that he would only install fireplaces that he sold at a premium markup price, and that I needed to go find someone to do a chimney inspection and have that in hand before he could even think about scheduling us. 
    I went and found a qualified person (through Angie's list) to do the inspection, and paid him to inspect the chimney. He found no problems, and shared that his personal experience and opinion was that it was better to install a vent-free set, rather than risk the need for a possible repair job on the chimney in the future if we had a vented set.
    I re-contacted Four Seasons Supply / GasLogPro by email, re-sent the measurements and photos of the fireplace in question, and told him that we were ready to purchase a set and have them installed.. I was disappointed when his only reply was a request for the measurements (again) and another protest that he was not yet caught up on his work. After re-sending him the information for at least the third time, I finally got to the point of discussing what specific set to buy. When I told him that the chimney inspector recommended we get a vent-free set, he took that as an opportunity to refuse to sell or install anything. He said that a direct vent insert was the only option and recommended that I do a google search on them to find out more. 
    Wow. Must be nice that business is so good that he can actively drive customers away.Talk about a lack of responsiveness and lack of customer service! Rather than being helpful and making things as easy as possible for a potential customer, he made me track him down repeatedly through multiple emails and phone calls. When I finally did get him, he made it a point to say how busy he was and how he couldn't possibly do the work. And then he took the first opportunity to mis-interpret me and refuse to make a sale or get a work contract.
    I'll certainly never contact this guy again and do not intend to have him do any work for me.
    - William B.
  • The new logs work much better than the old ones that had given off an odor. The new porcelain logs are a dream and look much better. I'd gladly recommend Quality Oil to anyone considering new gas logs. QO was quick to respond to my calls.
    - Tamara M.
  • Jay was on time, was clean and put booties over his shoes before entering the house. He was very pleasant and went right to work, knowing just what to do He took off the fireplace glass door, showing me how to do it, then serviced the unit and turned on the pilot light. He then spent several minutes cleaning the glass front untill it looked good. I asked him about remote starters and he discussed knowledgeably what my options are. I decided to wait to have one installed later, if at all.
    He told me his company also serviced gas barbeques. When I mentioned mine did not work correctly, he looked at his watch and said he had a few more minutes he'd just take a look. With in a few minutes he had it working as well as  identifing a broken ignighter.
    I was impressed with Jay's helpfulness and professionalism.
    The office staff scheduling was also helpful and professional.
    - Lorrie A.
  • After a previous contractor had to cancel at the last minute (days before closing on the renovation loan) due to medical reasons, I was in a bind to find a replacement. I contacted several contractors and left messages. Not one of them answered the phone or returned my call. After the fourth, I decided to sign up for Angie's List and look here.
    I contacted Eric due to his positive reviews. After the attempts to contact previous contractors had failed, the reviews highlighting his exceptional communication skills and punctuality in dealing with customers drew my attention to this company immediately. Eric answered the phone on the first ring (on a Saturday) and I explained the situation I was in and the extent of the work I needed done. Eric promptly scheduled a visit to come view the property and begin gathering data on the renovation. He was extremely courteous on the phone and I was overjoyed with finally getting to speak with a contractor rather than their voice-mail.
    When Eric came out to do the estimate, he spent considerable time ensuring that he understood all the details of what we were looking for. He went over several options and brought up several points the previous contractor had not mentioned. His level of expertise and knowledge immediately put me at ease that this was a quality professional.
    During the estimate process, he was sure to keep me up to date and always handled every communication with courtesy.
    Unfortunately, due to external circumstances, I had to make the decision not to go through with the renovation. Although Eric did not perform the renovation, I was blown away by his level of professionalism, courtesy and in-depth knowledge of his field. I would not hesitate to refer other people to contact Eric with any renovation needs.
    I hope to be investing in some properties in the future and I am looking forward to working with Eric on any needs they may have.
    You are probably reading this review to be confident in your choice as a contractor. I am one to tell you that Eric at Home Renu IS the correct choice. He has most definitely given me a higher standard for contractors and I am grateful for the experience.
    - James G.
  • He arrived as promised with a smile on his face. He was very detailed in his approach of this project. It seemed everything he did had a purpose. My furnace runs at top efficiency thanks to his knowledge of his trade. I thought charged a pretty good price, too.
    - KATHY T.
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    - Doris W.
  • He was courteous and friendly and extremely knowledgeable. He was able to get everything fixed at the time of the visit.
    - Teresa B.
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    - Susan B.
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    - Winnie G.
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Gas Fireplace Repair Services in Winston Salem

Companies below are listed in alphabetical order.

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  • K&P HVAC

    P.O. Box 1170, Eden, NC 27289
    Greensboro, NC