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Appliance Repair reviews in Winston Salem

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  • Estimator appeared on schedule and did some outside measurements from the ground.  He did not climb on the roof, unlike the others who provided me with an estimate.  He then walked me through a canned presentation beginning with the history of Provider name locked. and Provider name locked. , the Provider name locked. building in Chicago, etc.
     He did a good job of explaining the warranty of the products, their approach, etc.  He told me not to bother replacing the skylights; they looked ok to him.  He calculated his quote - and then started with the discounts, which could be had as cash, or else a larger amount of 'Provider name locked. money' that could be used to purchase other goods/services from Provider name locked. within a short period of time.
    The quote was at least double that of other roofers - also highly rated on Angies' list.  And that didn't include the replacement skylights, which the others did.  When I shared the other quote with him, he was sure that they must have missed something, so we went through the offerings, piece by piece.  The biggest difference seemed to be Provider name locked. offering to return, if needed, for additional magnet sweeping of the landscape.
    Based on my research, I learned that the 20 plus year old skylights really do need to be replaced.  Today's products are much better, reducing the heat that enters in the summer.  The old ones have also probably lost most of the 'gas' and hence their efficiency.
    Provider name locked. did a good job of following up - although it's all through a call center.  
    I chose to go with a professional who does skylights/sun tunnels and another roofer.  Once the job is complete, I'll write them up.
    - Nancy G.
  • My water heater that i purchased from advance 3 years ago quit working, the water heater itself was still under warranty but the parts inside were not so I wasnt happy with the quality of the water heater.
    The plumber that came out was great, he replaced thermostats and returned the next day when the water heater  started tripping the breaker, turns out it was the bottom element going out, overheating thermostats and thus tripping the breaker. At least that was the nontechnical explanation. Water heater is doing good now, no complaints.
    - Terri R.
  • When I bought my first house and first had contact with Advanced they were wonderful. Prompt, Professional and inexpensive.  It is with great sadness I say that I will not use them any more.  I have already paid for a maintenance contract which lasts several more years and I am not going to have them do the maintenance.  Every recent contact has had problems.  
    I called the home warranty company on Tuesday 2/10 because the refrigerator was not working.  Advanced was assigned and got in touch with me.  They said they would be out on Thursday 2/12.  They can no longer schedule around my schedule, so I arranged for my tenant to be home and gave her a check for the service fee.  I gave Advanced my tenant's phone number.  They said they would call her first thing in the morning with a two hour window and then call her back 30 minutes before arrival.  I told them to call me if there was a problem.  They did not call her on the morning of 2/12, nor did they call me.  They called me at about 2:30 pm and told me they could not do the repair that day and could they come the next day.  I said I was unavailable until after 2:30 pm, but please call my tenant and see if they could schedule with her.  They had lost her number and I was driving so I said I'd have to call them back with her number.  I called them back about 3:00 pm.  About 3:30 pm my tenant had not heard from them and called them.  They told her they could not come and asked if she were available the next day.  She was not. However, Advanced did not call me to let me know until Friday 2/13 at about 1:30 pm.  At this point my tenant had been without refrigeration for 3 days.  She called a different repair service.
    I called Advanced and told them I had a bad experience and asked if they would like to know about my dissatisfaction.  They told me I hadn't provided the tenant's phone number and called me a liar when I tried to explain I had provided it twice.  They wanted to talk to me, but were not interested in why I was dissatisfied as shown by talking over me when I was trying to explain.  Since it was clear they were not really interested in my feedback, I hung up.  I will not use them again.
     My experience with the maintenance contract has been that the furnace will be working fine, they will come for the maintenance and then the furnace or AC will stop working.  The last time this happened was 8/28/14, but has happened several times.  They eventually got it fixed each time, but not before telling me that it would cost me a lot extra.  Each time it was working fine until they came out.  That being the case, I would rather abandon the maintenance contract rather than allow them access.
    - Dee E.
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Appliance Repair Services in Winston Salem

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