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Roofing reviews in Washington DC
Real People ~ Real Reviews ~ Real Results
Provider name locked. was great! Courteous, professional, timely and efficient. From the office personnel to the project estimator to the work crew - everyone was wonderful to work with. The roofing team kept me abreast of what they were doing and any changes that needed to be made to the estimated work after the old roof was removed. The flat roofs in DC rowhouses can be a nightmare but I'm happy to say that I have a new roof with no more leaks. The folks at Provider name locked. Co. are tremendous and I would highly recommend them to anyone.
- Alexandra A.
Very timely and responsive to request for estimate and request for service. Extremely responsive and provided updates throughout the day regarding the repairs.
- Kendra R.
I am satisfied with their job. I would use again if communication could be improved.
I just moved out of the country, and things are a bit busy for me right now, but here is a condensed review. Excuse the typos/grammar.
-Good presentation. I met with Provider name locked. . He was on time, and came prepared with info on the company, type of materials to be used, information on the type of roofing materials to be used, letters of recommendation, licensing and insurance of the company. He was very knowledgeable when describing the job to be done. He provided a written estimate on the spot. The estimate was detailed, but could have been a little more detailed overall. If this bothers you, ask for a more exact estimate on parts to be used, specific part and labor breakdown, etc.
-I had roofing estimates from three separate contractors, including CertifiedInc. Certified’s price came in at about the middle of the three estimates. I chose CertifiedInc because of their presentation, and because they were the only one of the three who would install bitumen roofing as was currently installed on my home. The other two would only do TPO. I was happy with CertifiedInc’s presentation and ranking on Angieslist.com, so I didn’t bother to Provider name locked. out other roofers that could do bitumen roof replacement.
-I informed my insurance company that I wished to work with CertifiedInc. CertifiedInc’s estimate was actually higher than my insurance company’s estimate (so were the other two Contractor estimates by the way), but Provider name locked. was able to validate the costs so that my insurance would cover the job. I appreciate Provider name locked. ’s efforts for this.
-I received a call a few days before from Provider name locked. (office manager I believe) as to when the job start date would be. Good communication for this.
-The job install was estimated at two days. It was completed in one day. 5 guys were on the roof, while 2 were on the bottom hauling away debris. They brought a truck that was able to lift all the materials directly to the roof.
*The things that were just OK and could use improvement:
-When I received the call about the job start date, I asked if I could have the number of whomever would be the main contact on the job day in case any problems arose. I indicated that I would be out of town on the date of the install, and that I would like to have a direct number to call just in case. They didn’t know who would be the main person in charge for the actual day, since it can sometimes change last minute.
-I was informed by Provider name locked. that the roofing materials might be delivered the day before the job and dropped off in my driveway. It seems that there might have been some lost communication between the estimator Provider name locked. and the office, since my house is a rowhouse w/ no driveway, and only a small Provider name locked. in the back that leads to the backyard. I asked for clarification, because I needed to know if someone had to be present to open the gate to my backyard so that they could dropoff materials. I was out of town at the time and would not be able to do it myself. I was told that they would get back to me on it. I never heard back about it. Not a huge deal, since the installers simply came by on the date of install with their truck that lifted the materials directly to the roof.
-After signing the roofing contract, I emailed Provider name locked. a couple of times to find out if they were able to take pics before, during and after the roofing job, since I lived out of state and would not be present. I never got an answer. A Provider name locked. response saying, “no we Provider name locked. ’t do that”, would have been nice. Whether the pics could be taken or not isn’t the issue, but rather the communication. I understand there are other clients.
*Things that were less than OK, that are mainly related to communication prior to and during the job, since I was not present on the day of install:
-Gutter work. The gutter work was installed with a “leaf relief” system, or mesh type system, to prevent leaves from getting into the gutter. Initial install wasn’t done perfectly, with openings left where leaves could still get in (gaps present). I gave a call and email to my coordinator Provider name locked. , and it was resolved by a friendly guy named Provider name locked. . Even though it was resolved, perhaps this should have been caught by the installers? See pics below.
-Gutter work. The roof to my house has two portions, a large portion and a smaller, slanted rear portion. The gutter that Provider name locked. across the large portion was installed so that its opening meets with the smaller, slanted rear portion. Unfortunately, this is a spot where leaves/debris can pile up, potentially causing a blockage. Again, Provider name locked. was able to address it.
-The roof hatch to my house is a basic wooden box with roofing material covering it. During the new roof install, a new black sticky material was applied around the roof hatch opening as a flashing. The flashing formed a seal that was tight, but unfortunately it made the hatch almost impossible to open from the inside. I ended up having to access the roof through my neighbor’s roof hatch, and pry the roof hatch open from the outside. It would have been nice to have been informed that this might happen. I suppose it should have been my responsibility to ask about this prior to install, but again this was the first time I had a roof replaced.
-Certified cannot build a new wooden box/roof hatch for me that is slightly wider on the inside, so that it would come off as easily as it did prior to the roofing job. Basically, I have been told that if they hand build a new one, that “it would be just as tight as it is now”, and that I would be better off with a prebuilt metal hatch that opens. I was further told that if they hand build a new one, I would “risk ice and snow melting and coming through the hatch”. Kind of odd, since I never had ice and snow melting and coming through the hatch before. I mean, it’s a box cover on top of a raised lip on the roof. So basically, I’m stuck with a hatch cover that I may not be able to open at times from the inside if necessary. Side note, the other 2 contractors I spoke with had mentioned the ability to build out a new roof hatch box when replacing the roof.
-CertifiedInc clearly indicates in their contract an extra cost to pull a building permit if the customer does not pull the building permit himself/herself. It's a bit high, but I live out of state and costwise it would have been a wash had I done it myself. This is neither good nor bad.
- Patrick S.