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communicator. alone, a whole house renovation. He worked with me, my Assistant and my Design Consultant - and never seemed frustrated (by working with a committee of 3 women)!
While the project was estimated to take 60 days, I was prepared for it to go 90 days.
At one point, we asked for 'a break' to get a week off from the working, working, working. And PHS was great about
it. Ultimately, the
to be 'good to go' - PHS didn't make excuses - they met the deadline we needed them to meet.
PHS was there every day from early to late to get the job done. When District Inspectors didn't show or showed at the wrong time, the crew worked extra long hours to 'catch up' on the schedule. (We didn't know that work must cease until certain things 'passed inspection' - the crew just did workarounds and other smaller tasks and used the time very wisely.) This company's employees have a 'work ethic' rarely found in young, skilled workers nowadays. Polite, friendly, quiet, even tempered - just everything you'd want in folks who spend 5 months at your house every day.
Friends using other contractors, who have done far less (one bathroom remodel), were left for weeks with things unfinished,
job site abandoned for long periods with no explanation and endless excuses and even worse attitudes. So when
I heard their stories, I had even more reasons to be happy with my choice.
Every request/question/concern was responded to with full disclosure. PHS is the most professional and transparent
business I've ever dealt with. The truth - good or bad - is their standard.
And we lived in the house through the whole thing! Only as the project was winding down did
didn't usually have owners living in the house for a project as extensive as ours. While noise and dust are part of remodeling - the PHS crew was diligent about hanging plastic around work areas to limit the dust outside the work area and EVERY DAY before they left the jobsite, one or more of the crew would vacuum, clean up as best they could and put tools and supplies in neat
piles so we could 'live in the space'.
Sure issues arose - we had 'people' in our house every week day (and some Saturdays) for 5 months. But the issues were addressed when we asked for a review meeting and changes were made as needed to accommodate our comfort level.
My sister, who has remodeled extensively over the years, - was so impressed with PHS, that she gave me high
such a great contractor my first time out!
The only issue with the installation is that we were told that they would get there between 0930-1200 but they didn't actually arrive until almost 1:00 and again there was no phone call to let us know that they were running behind. Once they got there, the installers ("
We had some difficulty communicating in a timely fashion with the design representative. At that time (October - December 2010) there were some glitches with workmen schedules. Case explained that they were transitioning from sending us workmen from the handyman service to a more complete contract workforce. Since we had signed a contract for the remodelling of our bathroom, we thought the scheduling would go a bit smoother than it did. However, when all is said and done, we were pleased with the quality of work that Case did. "
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