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Floor Cleaning reviews in Washington DC

Real People ~ Real Reviews ~ Real Results

  • I was quite pleased with the work done by the two ladies from Next Day Cleaning. My home needed the kind of deep cleaning where every corner is shining, all dust, dirt, and grime is eradicated, and you can smell the clean in the air. They left my house in great shape and worked very hard to get it in top condition. I have decided to hire them for regular cleaning to maintain the great condition.
    - Dana B.
  • We could not be happier with Roxana and Delmy's deep cleaning of our home. They arrived exactly on time with all tools and cleaning supplies needed (we provided a small step-ladder), and after a brief introduction and re-cap of what they planned to do, immediately set about their cleaning. At one or two points during the clean, my wife or I needed to let them know about some small quirks relevant to the job (our bathtub cannot be cleaned with harsh chemicals, or one toilet was broken, etc.), and each time they were happy to listen and take these items into account, not making us feel like these small deviations were an imposition. We felt that they worked very hard at our job, cleaning many of those spots that other cleaners can usually get away with skipping (under the sink, under all the furniture, and glass on interior non-outside facing windows). Representative of they work, they mopped the floor three times to ensure it was truly clean. Their deep cleaning was somewhat pricier than some competitors, but given the service and value we felt they provided, we would like to give them an "A" rating on that element as well. We are hoping to hire them again on a semi-regular basis.
    - Tingting G.
  • Excellent response time, had an estimate very quickly and was best price compared with 3 others. Work was ordered and scheduled very soon after and done within 4days with no delays. Very happy with the service and have already referred to neighbor who loved the finished product.
    - Bryan T.
  • Two young men arrived on time and where friendly and professional. They each worked on a bathroom, and at times assisted one another. Both worked neatly and efficiently and the bathrooms were completed in about 5-6 hours. I was absolutely wowed by how amazing the bathrooms looked after they finished. The sheen on the marble made the bathrooms look brand new! I would highly recommend having Sir Grout work their magic on your bathrooms, especially if you're preparing your home for sale. My husband and I definitely did not want to invest some $20-30K each on bathroom remodeling, but wanted our bathrooms to look clean and sparkling to make a good impression on potential buyers. Sir Grout's work was top-notch and our bathrooms look great!
    - Allison M.
  • I am very disappointing in the service by DNA. They came and explained that they will only clean and use the machine to finish the floor. This finish is not polishing. The floor was cleaned but that is our regular cleaning services that we have every 2 weeks - nothing different. The machine that they used apparently scraped off the polish wax that we had done in 2013. After DNA service, our hardwood floor looks dull and all blemishes/scratches remain as-is, no changes. As we now noticed, after this cleaning service, our hardwood floor is more sensitive to stains and water.
    - Frank S.
  • Two ladies arrived on time (actually a few minuets early), friendly and ready to go to work. After showing them what needed to be done, I had to go run an errand. When I returned they were hard at work and finished right on time. I called the owner of the company to express my pleasure with their work and to ask if I can request the same team when I book my next cleaning!
    - Rhonda Ann K.
  • Rudy was very good at briefing us what was involved, the various finishes that could be applied, and even recommended the finish that would look best for the oak and yellow pine floors. The work was carried out over four days. The crew arrived punctually every day. The work was done professionally, and completed on time. The crew also cleaned up after completion of the job. We are glad that we accepted the finish Rudy recommended. We are very satisfied with all the work done, and would highly recommend this company. Chandra
    - Chandra G.
  • All projects that Ivan and his team have worked on for me have been completed on-time if not earlier than expected. Ivan does not over commit to a project and is always punctual. This has been the defining factor of why I consistently choose his company over other companies. The quality of the work is excellent and I have never had an issue reaching Ivan or getting good feedback on options for a solution. Ivan is extremely honest and will give you the cheap and quick route versus the other more expensive options. I have learned to trust his judgement and experience when he recommends one over the other. Very happy to have found such a great contractor! I am including pictures of the latest project that Ivan worked on for me. He has worked at 3 other properties of mine in D.C. and M.D.
    - Heather T.
  • I started using Maid Bright on a regular basis in November 2016. I have them come every 2 to 3 weeks. I could not be more pleased with the quality of their work. The 2 ladies who clean my house are very friendly, ask questions as necessary and leave the house very clean and smelling good. They are so much more reliable than my previous service and the pricing is much more reasonable.
    - Frances V.
  • Horribly. I don't know if the workers were tired or what, but they did not bring their best to this job. After they purportedly finished, I inspected their work and immediately noticed a number of serious problems. The primary problem concerned the tile floors (in the kitchen and all bathrooms). The floors literally looked as if they hadn't been cleaned at all! Instead of assuming that they didn't clean the floors (which was my suspicion), I asked what they had used to clean them with. One lady began to give a series of convoluted answers. I asked her if she used a mop, and she said no. She eventually walks over to her supplies and pulls out a single, dirty towel. I was in shock! I asked if she had just used the towel on her hands and knees, and she said yes. No wonder the floors looked as they did! There had been no effort to mop them (and they certainly hadn't swept them because they came with no broom). I then asked what she had put on the towel to clean the floors (because it wasn't clear to me that any water had been used), and she first said bleach. I was incredulous that she'd use bleach on my tile floors. Then she quickly changed her tune and said she'd cleaned it with soap, and then proceeded to walk over to my under-sink cabinet and pull out my own Dawn dish detergent!!! (First of all, I didn't give her permission to clean my floor with dish detergent and a towel, let alone to do a sorry job in the process.) Needless to say, I was quite confused (as to why they hadn't swept and mopped my floor), and I pointed out several of the dirty areas on various tiles. To that, the lady replied that if I wanted to pay for extra time to have the floors cleaned, I could. That is when I immediately stopped and called the company owner, because I was not about to pay for EXTRA time when I had not even received the service promised under the "Top to Bottom" cleaning list (and the service I previously received months ago). The owner was nice and responsive, and she listened to my concerns before eventually asking to speak directly with the worker. The worker told a series of ..."half-truths" -- so many that by the time I was speaking back with the owner again, I couldn't even remember them all to address them. Apparently she told the owner that she had mopped the floor, and that she had used dish detergent because there was so much "grease" on the floor. That is a lie. I do not cook with grease. I do not fry foods period (why? because I was burned about 10 years ago from a grease splatter and I swore it off completely). There is no grease in my house, or on my floor. Apparently, she also told the owner that she wanted to use bleach, but could not because I was "allergic." At no time did I ever discuss allergies of any kind, let alone an allergy to bleach (if there even is such a thing) with her. She simply made that up -- quite inexplicably. These are a few of the misrepresentations being made to the owner while she and her partner hurriedly tried to go over some of the problem areas I pointed out to them. (By that point, I had only pointed out a few of my concerns. I didn't even get to address every single issue they had left undone.) See below for a list of all the problems I found in the wake of paying for a so-called Top-to-Bottom cleaning. The problems with the asterisks are those that I did no even discovered until after the workers had left. I'm annoyed that I have all these little issues all around my home, after having paid for the most intensive, extensive service offered by the company. PROBLEM LIST 1. Living Room - dirt left (or pushed?) under sofa (visible when standing in room and facing sofa) 2. Living Room - hit back of my white front door with vacuum cleaner and didn't remove mark 3. Kitchen - tile floor was not swept or mopped; tile and grout left dirty 4. Kitchen - granite countertops left dirty 5. Finished Basement - tile floor not swept or mopped in bathroom; grout and tile left dirty 6. Finished Basement - tile floor not swept or mopped in hallway; grout and tile left dirty 7. Finished Basement - cobweb left in hall corner 8. Master Bedroom - smudge/fingerprint left on mirror* and dirt left on various parts of floor* 9. Guest Bedroom - dirt left on various parts of wood floor* 10. Master Bathroom - blinds left in disarray* 11. Master Bathroom - soap spot left on shower floor* 12. Master Bathroom - shower handle left dirty* 13. Guest Bathroom - dirt left on floor and under bathroom rugs* (Note: I have posted some pictures below, though I don't have the best camera so the pictures don't really do the situation full justice.) I have spoken with two different manager/owners by phone about this experience, and both were professional and courteous in receiving my feedback. One manager told me that my home could be re-cleaned if I wasn't satisfied, but that the only catch was that it would have to be done by the same two people. Even though I was thoroughly dissatisfied with this job, I was not interested in having these same two individuals come to my home in light of the way things ended up (with them having to work overtime after I called the supervisor about the problems). It was an awkward situation for all of us, and I just can't imagine having these same two individuals back. Despite the carelessness of these particular two workers, I was willing to give the company another chance because (1) the owner/managers were responsive and (2) I've seen other cleaning crews do an excellent job. So I decided not to cancel my pre-scheduled cleaning for January, but rather to give them one additional chance to return to the level of service that is being promised. (That said, I agreed to do this before finding the additional problems with the asterisks above. Sigh...) In sum, if this had been my first experience with the company, I very likely would have withheld payment until the owner came in and viewed their work (especially the floors, which I only have a few photos of) in person, and I would not ever use them again or recommend that others use them. But it is a testament to the quality of some of their other cleaning teams, and the professionalism of the managers/owners, that I'm even considering giving this company another try.
    - Natalie S.
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Floor Cleaners in Washington DC

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