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Drain Pipe Installation reviews in Washington DC

Real People ~ Real Reviews ~ Real Results

  • I hired them to install a large French drain with an outdoor sump pump in my garden, as the garden was getting flooded during heavy storms. NV did a great job. They performed the work quickly and to very good standards. They were on the more expansive side of the spectrum of quotes I received but so far it seems that this was well worth it. In addition, when the sump pump they had installed got accidentally damaged by a gardener a few months later, NV came back as soon as I called them and fixed the pump (for a reasonable price)..
    - remy g.
  • I contacted VM Drainage several months ago to deal with an old drain in my backyard that frequently flooded during heavy rain events. The inspector arrived on time for the quote. He recommended snaking the existing drain to see if it solved the problem. If that failed to work, he recommended removing the old drain and installing a new french drain along my fence to collect the water that comes off my neighbor's property and then carry it using a solid pipe to the street, with a hole being drilled into the existing retaining wall. I thought the plan seemed reasonable, and the price quoted seemed good. However, everything went downhill from there. I scheduled a time for the work to be done, but the inspector never showed up. I was hours late to work. Only later did VM Drainage contact me to apologize for the mistake, explaining that the inspector had gotten tied up. I rescheduled for a later date. When that date came, VM Drainage contacted me a few hours before the appointment to tell me the inspector had to cancel because he had fallen behind on other jobs due to recent rains. So I rescheduled a third time. When that date arrived, he again failed to show up. I called him several times and contacted the office, to no avail. The next day, the office contacted me, apologizing profusely, and said the owner of VM Drainage would be in contact. The owner emailed me an apology, said she would be sending a "gift," and asked if there was anything they could do to regain my trust. I never received this "gift," but indicated I would be willing to give them one more chance if they were wiling to do the work at a discount and could ensure that whoever was sent to do the work would actually show up. After waiting 5 days with no response, I have given up on this awful company. I am thoroughly disappointed, as the majority of the reviews on this site were very positive. Sadly, I have to recommend in the strongest terms that others not do business with VM Drainage.
    - Matthew M.
  • Al Elkot and team noticed that someone had stolen (yes stolen) the copper gutters right off the front of our home while we were traveling. He immediately gave us a price for the gutters and replaced both gutter and down spouts. They did a first class job.
    - Alan S.
  • I call American Home Shield to have them send a plumber to do the work. They sent Flowright plumbers and took almost week and a half to even call me back. They gave me the run around. Call AHS back to be resubmit the work order. AQUA Plumbing the same day they schedule came out and replace the garbage disposal. The plumber that came too replace the garbage disposal was JACK. JACK was very professional, responsive, punctual, and pleasant. I give JACK and the company 5 STARS.
    - Leroy H.
  • Mason, the contractor knows all the trades and has assembled an excellent team of technicians. He was really on top of things and guided us through a difficult and complex multi-trade project. The added complexity was that he was finishing a project started by an incompetent contractor. So we had to work with some of their technicians who had already started the project. He did an excellent job of coordinating all the activities; giving us excellent advice; taking us through the time consuming process of choosing providers etc.etc. All the time, he was respectful, friendly and quite humble for someone with such talent.
    - Grace H.
  • Excellent. Designers who came to site were the only company who proposed the same scope of work suggested by my engineer and friend who is a trusted landscape architect. They examined the site carefully, explained everything to me, and proposed a functional solution. The price was higher than other companies, but their careful proposal was the only one that I had faith in of the three quotes I received (I am a structural engineer). There was a wait for the work to be completed, but once they began it was completed as promised. Professional crew, responsive project manager, good project communication throughout. Crew was willing to provide small adjustments to improve the final product.
    - Hannah H.
  • Victor and his crew had to deal with numerous problems caused by an inconsiderate and irrational neighborhood who turned a one month project into a three month project. He remained calm and professional throughout despite the neighbor's numerous attempts to stall the project and even extort free work from him. He was always responsive to my concerns, and I very much appreciated his patience and professionalism throughout this difficult project.
    - Joseph T.
  • They re-pointed the lower wall, water proofed it, cut through a bunch of concrete and set up a perimeter drainage system too. A total of about 55 feet of exterior wall. Bone dry ever since! Only thing was that they had to do some unexpected work, and had to charge more than was originally quoted. So the price column got docked a little.
    - CHEN W.
  • To begin with, the estimator stated that I would be emailed an electronic copy of the complete estimate since the yellow carbon copy was faded and barely legible. Additionally, he said there would be a video/slides with the detail of exactly what would be done for my records. However, this was never provided to me. This is the first example of poor reliability from the company. I would also like to note that on the estimate, the estimator recorded all of my contact information including my cell and email and was directed to contact ME directly for all communications even though my architect had scheduled the estimate. Not ONCE was I called or emailed throughout this entire process. Second, the job was quoted to take 1.5-2 days max to complete. On day one, the contractors did not arrive until almost 10am. It was later explained that there was a personal emergency which caused the late arrival which could have been overlooked except that they left promptly at 3pm (and the next TWO days arrived at a similar late time). Given the very short work day on the first day of the project, I expressed extreme concern 3 separate times over ensuring the work was completed on time by conclusion of the second working day, I was provided grave assurances that it would be completed as originally quoted. On day two of the project, there was yet again a late arrival. By 9:30am when I called the scheduler, I was informed it would be another 1+ hour before they arrive because they had to pick up some items and were stuck in traffic. One would assume, if you left the job site at 3pm the day before and have a full day of work to complete on day two, you would acquire these items the afternoon/evening before. Continuing with day two, an additional two workers were brought in to help out in completing all of the activities. This was appreciated as there was no way the original two workers were going to be able to complete all activities as scheduled. At 3pm on day two it began to rain; it was stated that the rain was preventing the cement from sticking so they would need to come back the next day. However, there was still the rest of the drain to lay in one of the rooms, the sump pump and piping had not been installed nor the pipe out the back to drain from the sump pump which all were left to do in addition to laying the concrete. Since our hands were tied, further adjustments to our schedules were made to accommodate the additional time for completing the job. The foreman stated he would be there promptly at 8am however due to "traffic again" did not arrive until 9:45am. This right here shows the level of reliability as if one was stuck in traffic the day before at the same time, then one would assess they need to leave earlier to account/avoid the traffic, and if you are going to be late, you communicate with your customer to reset expectations as they have made arrangements around your schedule. As became my normal routine, I called the scheduler again to determine where the workers were. After my phone call on day 2 to the scheduler (Wanda), all further calls were sent to voicemail and never followed up on. After 2.5 hours more, the work was finally completed on day 3. So to recap, the original quote was for 1.5 to 2 days of labor. Day 1 was 10am-3pm (5hrs), Day 2 was 10:30am-3pm (4.5hrs with 4 people), and Day 3 9:45am- 12:15pm (2.5hrs) totaling 12 total hours of work. Yes this matches the original quote, however because the workers were unreliable in their time management, this took part of an additional day to which I had to take time off of work to ensure someone was there. Within 10 minutes after the job had completed, a phone call was received to my architect who set up the original estimate asking for the remaining payment. Funny how this part of the process they were extremely eager to communicate and followup on. I do feel the additional amount of time I had to be off work coupled with the unreliability of their company should have warranted some type of a credit in the final bill, however there wasn't. I would not recommend this company to anyone in the DC-MD-VA area unless you are willing to just "go with the flow" and not have them show up to work when scheduled.
    - Brandon B.
  • I hired Brian and Mike to stop the water from coming in through the basement walls in one corner. They responded promptly, came out on the day they said they would and performed the work quickly and professionally. Had 4 guys on site so it was completed in one day and included clean up and removal of all jackhammered concrete, the old sump pit, installation of a new sump and piping, all underground pipe, and a material attached along with wall to direct all water to the stone under the concrete and into the pit.
    - Steven B.
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Drain Pipe Contractors in Washington DC

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