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I previously had used IHC for interior painting and floor refurbishing. Communication issues (emails not returned for two weeks at a time) started right off the bat, but I was told by the owner it was due to a very busy season which made me feel more confident this wasn’t the norm. Still the jobs completed with only minor quality issues and delays. Next project was a Provider name locked. sliding door installation where an existing exterior window originated. The installation of the door not only took days, but weeks. The trim cracked within a day of installation. The installation of the door impacted my recently refurbished hardwood floors. The siding was very rough cut and in some areas over two inches overcut. The contractor left siding scraps in the front and backyard. Provider name locked. things were disappointing even such as my broom has gone missing. During installation the individual installing the door showed up at my house around 8:00pm without any notice to “finish”. After they finished we contacted IHC due to all the quality issues we found. Provider name locked. responded somewhat defensive, but sent out the siding contractor to fix the issues on the siding along with the individual that installed the door.
Soon after the rework was completed it was a heavy rain weekend, water was flooding in from the header above the new sliding glass door. Water pooled on the new flooring, paint and cabinets. Thank God I was home and dry the space as often as possible to prevent long term damage. We contacted IHC immediately and they came to look at the door a couple days later. IHC believed it to be the roof which was installed in 2012. I contacted the roofing company, they came to the house and fixed the areas which they believed to have been letting the water in (which was all under warranty and no charge to me). A month later we received an email from IHC asking who would be reimbursing for their services to troubleshoot the leak; including cleaning my gutters (can you believe they would do this without authorization and then ask who would be paying for it?).
Needless to say the Provider name locked. sliding door installation ended up starting in the spring of 2015 and completing in fall 2015. No leaks in the past month…
Before the leak had appeared I received the final bill for the door installation it was outrageous in my opinion. Originally when provided a quote from IHC they stated it included the purchase of the door (door cost estimated $800). Although when I received the invoice it still included the door purchase (that I purchased myself to avoid the markup) and was more than the original quote.
I’ve since then had other contractors complete my remaining window installations and installed a bay window, etc. Every job has been fully completed within a couple hours. Not only completed within a couple hours, but professional and responsive with questions or concerns. I never would have imagined this Provider name locked. sliding door installation would have created so many headaches.
All I am looking for from IHC is for them to humble themselves enough to recognize the work they provided wasn’t quality. So far, when we contact IHC and challenged the erroneous amount they said it was due to their high emphasis on quality and safety…
- Dora C.
While I believe the contractor is knowledgeable and he probably would have done a good job, my main complaint is the price that was quoted was extremely high for the labor and materials required. I realize this was a smaller job, but this really should have been less than $1,000 at most and he quoted me $2,400. I am guessing that is because he probably did not want the job being that it was so small, so he need to make it worth his while. Like I said, he was a nice guy so I have no complaints there and he typically responded to my e-mails. However, materials for this job were, at most, a few hundred dollars (and I know that for a fact), so he was building in over $2,000 in labor cost for a job that would only take a day or a day and a half and that is pretty excessive. I don't know many people that would pay that amount. At that price, I can almost start looking at having my trim sided instead of replaced.
- Jason L.
The window itself is fine and I am satisfied with the installation. I wanted the sill to look like the original. I do not like the way the window sill was done; it does not look like a finished job, it looks like it was just sawed off and was not shaped at all. I do not want to have to put up drapes to cover up this job because they collect dust and are just a pain. When I spoke with the project manager, I told him and showed him what I wanted it to look like. They were not paying attention to what I wanted and how I wanted it done. I have contacted them and spoke with them about the issue, and since it is going to cost them time and money, they are not willing to fix it. I showed the installer how I wanted it to look and it did not turn out right. After the job was finished, one of the employees followed up on the work and I informed him that I was not happy with it. He basically said that there was nothing much they could do and that it was too late since it was already installed. In my eyes, it is not a finished job and I am not happy at all.- LUCY M.