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Home Improvement reviews in Virginia Beach

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  • I pay nearly $500 per year for a home warranty policy with Provider name locked. .  I contacted AHS when my thermostat wouldn't come on or let the furnace/heatpump respond on October 16, 2015.  Each day for three days I called and checked and was put on hold for hours and then hung up on.  I attempted to send messages via their website to no avail.  I finally got through and they had no record of my call.  They said it would be approximately a week before they could get anyone out.  I pitiched a fit.  A supervisor got on the line and was very apologetic.  She said she was going to comp the $100 deductible and they would have someone out right away.  The next day, Artic Heating and Cooling from Chesapeake, came out and said the breaker in the furnace needed to be replaced and they needed to turn this over to an electrician (I have never had anything fixed by one of their vendors that it didn't taken at least two).  Electric Express came out the next day and replaced the breaker.  I did not pay either of them because I was told AHS had comped me the $100 deductible and it was the same issue so I should not have had to pay another deductible.  Low and behold....I got a bill for $200.  When I went online it showed I owed $300.  No where in their records was it reflected that I was comped for anything.  The phone calls to inquire about the billing took 97 hours, countless hours on hold, countless hangups, empty promises of returned calls, rude personal that attempted to intimidate me.  Rashard (it is against company policy to give employ names or numbers) said he was able to reduce the charges to JUST $100 for me.  He is not able to furnish me an updated statement immediately.  It takes 10-14 working business days.  Today's date--November 16, 2015.  Todays only took 138 minutes.
    - Mona C.
  • Clean, quiet workers, two man crew worked steadily and answered our questions. Picked up equipment as they moved from room to room.

    - Mona G.
  • Very pleased with work. Tree removal occurred sooner than expected. Property was left clean. Provider name locked. was very respectful. I will definitely use again.
    - Donna S.
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Home Improvement Services in Virginia Beach

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