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Furniture Store reviews in Virginia Beach

  • F

    I purchased a tall boy, night stand, and chair. 1. They did not return my messages about confirming delivery. 2. They did not have me scheduled on the day we negotiated. 3. They ended up delivering these items in a VAN! 4. Of course they scratched the bottom of the dresser on my brick steps. I should have refused delivery but they swore they would send someone out to fix it. 4. They schedule someone to come out between 9-12... no show until I call and tell them to just forget it. All of a sudden he is at the door. No calls before that time saying he was running late.

    I am writing this purchase off as a mistake and never shopping there again. I have should have known better from the last defective purchase I made. That was a large buffet that was damaged too - but that was more of poor quality item versus delivery error. They also delivered pieces of my last order in a Chinese take out bag.

    Overall, you are supposed to get what you pay for. Not here. 2000 for a dresser with scratches on it. Poor excuse for an upscale company.

    - Joanna P.
  • A
    They sent an interior decorator out here. I just wanted to buy a couch that would go with another couch. They said they would send out an interior designer out here for free and to measure the room as well. They sent a lady out here and she wound up selling me two chairs and an ottoman to go with it. I love my furniture, so that was fine. She designed it and did a blue print for it. When the furniture arrived, it wouldn't fit, so they had to redesign it. Then they said that the material wouldn't match. They wound up firing her, because she had done that to 2 or 3 people. The store manager did the design for me, and she helped me pick the material and make the choices. They are expensive. I love their furniture, the material, and the selection of material. They custom make the furniture, and they have a huge selection of material that you can pick from.
    - Marilyn M.
  • F
    Sleep Number #259
    We have had nothing but trouble with it, the split King will not stay together at all. It comes apart as much as 5" inches in one night. I have contacted the store and they did replace the connectors and tried to repair the bed with no good results. I'm still having a terrible time keeping it together. I feel like this bed was inferior in design from the beginning and now they don’t sell it anymore. They do sell a similar one that doesn't come apart except at the top and not all the way to the foot. I feel we were given a lemon and would like a replacement for it to one that it useful to me and my wife.  The bed was paid in full as of June 1st, 2014.
    - Dave A.
  • F
    Esprit Decor Home Furnishings
    There was an 1 - 3 inch gap between the cushions on the sofa and
    loveseat.  I called to attempt to get some assistance.  I made several
    calls before I finally got a call back.  When I did get a call, they
    simply said they didn't think Four Seasons would do anything for me.  I
    asked them to contact Four Seasons and ask.  I received a call back and
    was told Four Seasons would make new cushions but it would be an
    additional $500-600.  I told her I didn't think I should have to pay
    anything.  She then said she would need the original cushions and it
    would take 6 - 8 weeks to get the replacements.  She said and did
    everything possible to discourage me from insisting on replacements.  I finally did get replacements.  They are no better than the first ones.  It is just my husband and myself.  This furniture has not been abused.  It is just poorly constructed furniture and this store insists on passing it off as acceptable.
    - Mona C.
  • A
    Mattress Firm
    Recently in need of a new mattress we settled on Mattress Firm a chain with a store in Hilltop section of Virginia Beach for our purchase.  The sales employees were knowledgable about their product, origin of its materials used in construction, location of manufacture's fabrication factory, name of manufacturer, and comparative qualities with other models and mattress manufacturers; able to answer every question. 
    There was no hard sell, bait  and switch to higher priced models or such sales tactics.  Overall a pleasant experience.  Delivery was as promised and delivery personnel were incredibly friendly, efficient, and professional - in and out. Leaving a thank you card and 2 mints on the new bed. Bam!
    This is a company that I feel comfortable in recommending - providing buyers are astute and know what they want before closing a deal
    - Brooks R.
  • A
    I've always bought different from Willis Furniture Company. They had a big curb sale, and there signs around that there were no returns. The prices were lower than normal. I found a bedroom suite there I really like, and I bought. The bed was longer than a normal queen bed. There was a big space between the mattress and the foot board. I called them quite a bit later to ask them what they suggested I do with it. Tomorrow, they are delivering new rails and a new foot board, at no cost. They didn't have to do that. They are known to be the top quality furniture store in this area. But they're not cheap.
    - Sandy F.
  • D
    Esprit Decor Home Furnishings
    I had a bad experience dealing with them. I placed an order get 95% of the order and they lack of keeping delivery of the order and keeping me informed. They were not very courteous and I felt discriminated against.I got a full refund from them.
    - Betty H.
  • B
    Esprit Decor Home Furnishings
    I placed an order for a sofa, loveseat and chair manufactured by Four Season Slipcovered Furniture.  I went to the store a few times before I could place the order.  When I did place the order, the lady that took the order tried to point me to the more inexpensive fabrics.  I definitely felt that because I presented in work clothes (home inspector and appraiser), I was treated, probably with a little less interest.  The furniture arrived and after a short time the cushions gapped significantly (in some cases, as much as a few inches).  When I called to get service, I was told that they (Esprit Decor) could contact Four Seasons, however they didn't know if they would do anything or not.  A few weeks passed, I never received a call back so I followed up.  I was told they (Esprit Decor) would have to return the cushions and that meant I would be without cushions until Four Seasons decided whether to replace the cushions.  After some discussion, it was agreed that Four Seasons would forward three new cushions, but I had to have the original cushions onsite and ready to be taken by the person delivering the new ones.  Again, I felt as though Esprit Decor thought I was trying to get something over on them. The reception and followup were not what I would have expected.  I have purchased a good amount of furniture in my lifetime, however, I have never been made to feel more unwanted.  In the end, I am not at all happy with the Four Seasons Furniture (cushions gap), nor would I consider going back to Espirt Decor.
    - Mona C.
  • A
    I went in knowing what couch and chair I wanted from Broyhill. Patrick helped me out and took the order. I love my couch and chair and call Rocks Carolina whenever I see furniture I'm interested in. Patrick has always been there to assist me and remembers me. The only snag was when one of the fabrics I had picked out was discontinued from the mill and Broyhill failed to let the store know. My furniture delivery was delayed but Rocks Carolina gave me a discount and free delivery. I will continue to try to use them!
    - Jenna H.
  • B
    Value City Furniture
    I purchased a glass top Bistro Table from Value City a few years ago and chose to pick it up and assemble it myself. The staff was very helpful and the table was in great condition when pulled out of the packaging. I also purchased my complete bedroom set from Value City several years ago and was very happy with their delivery. Although, they did knick the headboard and dresser when moving into my apartment. Other than that I was happy with service.
    - Lauren P.
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Furniture Stores in Virginia Beach

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