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Furniture Store reviews in Virginia Beach

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  • The salesman and in-store designer were extremely professional, patient and accommodating.  However, Provider name locked. 's is a big corporation with a totally inflexible attitude toward the customer.  I had never bought there before, but my first clue was their charge of $119 for delivery.  We are less than 9 miles from their store, and is infuriating because they REFUSED to negotiate with us on it to any degree.  we've had furniture delivered here from Green Front Furniture in Farmville, VA (3 HOURS west of here) for only $95.  We have bought over $5000-worth of major appliances in the past year and weren't charged a dime to have them delivered (along with hauling out the 6 old appliances and setting-up/testing the new ones before they left).  This delivery charge from Provider name locked. 's is a total rip-off.
    To make matters worse, Provider name locked. 's told us we could choose our delivery date and time within a window of a couple of hours, but never honored that claim (over the course of 4 delivery attempts).  Only the Provider name locked. was available for immediate delivery (the chairs were a custom order so we knew we'd wait 2 months to get them when we placed the order).  We chose to have the cabinet delivered Thursday, 3/5/15 after 3:00 pm or later.  Instead of honoring that time window, Provider name locked. 's delivery group (based out of Atlanta, GA) called us the afternoon before and said it had to be on the mid-day delivery window. This caused me to have to totally rearrange my work schedule (and I am self-employed, so if I don't work I don't get paid.)  This was a big imposition. 
    Thursday came and the delivery driver/helper were extremely courteous, careful and very strong.  They brought the cabinet in and set up the shelves, explained how to hook-up the light switch and even showed me how to use the cleaning kit that came with the Provider name locked. .  Unfortunately, when my husband looked a few minutes after they left he noticed two dings on the front door (above my head, so I didn't see them during the delivery).  By then it was too late to get the delivery truck to come back.  So the lady at the store told me she would have the delivery group (from Atlanta) contact me to schedule a pick-up of the damaged unit and delivery of a new cabinet. 
    This is where the real trouble began.  They offered us the standard three windows of delivery (8-10 am, 10 am - 2 pm, and 3 pm or later).  I chose the 8-10 am window on the following Tuesday.  Come Monday afternoon I got notification that they would not be delivering until 11:30 am -- 90 minutes outside the window I had chosen.  When I called hey were entirely inflexible and accused me of not understanding what I was told (in writing on their website) about choosing a delivery time window.  So I had to rearrange my work schedule yet again.  This happened on the subsequent two days with two other delivery windows (one day the delivery was cancelled entirely).  By this point I was furious, calling the salesman, the store manager, and the delivery group in Atlanta -- and still getting nowhere.  When the second cabinet finally showed-up on Friday 2/13/15 (30 minutes PRIOR) to the delivery window I had chosen, it was damaged EVEN MORE SIGNIFICANTLY than the original cabinet.  This poor, Provider name locked. man went out to the truck to unwrap the second cabinet, then came back into my house with a miserable expression on his face,
    apologizing profusely as he told me "if you didn't like the first one you're going to like this one even less."  Then he asked me to put on my coat and come out to the truck to take a look.  He had marked the damage with red sticky dots and it was significant in FOUR areas on the front door of the cabinet. At this point I decided to cancel the entire order.  After seeing the damage to the original cabinet, the driver explained to me that the trucks are loaded before the crews arrive to make the deliveries, so the driver/helper do not see the merchandise until they bring it into the customer's home.  This demonstrates a complete lack of quality control, either from the factory or at the interim delivery warehouse.
    To make matters even worse, the delivery driver/helper (who were both very professional, polite and careful) told me they were not allowed to remove the original unit without authorization from the warehouse in Petersburg, VA.  This would have meant I'd have to re-schedule yet another date for it to be picked-up, once again causing me to miss Provider name locked. .  I begged the delivery driver to wait while I called the store to try to get the authorization to get the cabinet out of my house.  So he got on the phone to the warehouse in Petersburg and we both waited over 15 minutes to get to talk to anybody.  I had to threaten the receptionist at the store in order to get to talk to a manager (my salesman was out, and the two managers in the store were both "tied-up" and unavailable). 
    I finally got the general manager on the phone and she agreed to give the driver authorization to remove the first Provider name locked. cabinet, but she initially COMPLETELY REFUSED to cancel my order for the chairs. I understand that I agreed to making a special order, but that was only 2 weeks earlier and I was certain no work had been done on them yet, since the store personnel had told me the factor was very backed-up on custom orders.  This manager also knew that, and even after I'd expressed to her how much grief, aggravation and money Provider name locked. 's had caused me, she did not acquiesce and agree to call to verify that no work had been done on the chairs yet until I threatened her with being "outed" on Angie's List and other social media.  She did eventually call me to say that she was able to cancel the entire order and would be refunding all the charges (including the delivery fee) to my credit card.  I didn't really care, since by then I had called Master Card and put the whole thing into dispute status.
    To people who are accustomed to dealing with high-end custom furniture stores Provider name locked. 's is likely to be a sore disappointment due to their big-corporate attitude of extreme inflexibility.  I will never do business with them in the future.  It's sad, because the styles and selection of furniture there are very good, but this experience demonstrates that they have no real regard for the sensibilities of their customers, nor for the value of our time.  I feel empathy for their employees, especially the very professional and sweet salesman, who lost a big commission through no fault of his own.  Provider name locked. 's is doing their employees no favors by treating their customers with such disrespect, especially in light of the poor quality of the products they are selling.
    - Peggy M.
  • They sent an interior decorator out here. I just wanted to buy a couch that would go with another couch. They said they would send out an interior designer out here for free and to measure the room as well. They sent a lady out here and she wound up selling me two chairs and an ottoman to go with it. I love my furniture, so that was fine. She designed it and did a blue print for it. When the furniture arrived, it wouldn't fit, so they had to redesign it. Then they said that the material wouldn't match. They wound up firing her, because she had done that to 2 or 3 people. The store manager did the design for me, and she helped me pick the material and make the choices. They are expensive. I love their furniture, the material, and the selection of material. They custom make the furniture, and they have a huge selection of material that you can pick from.
    - Marilyn M.
  • There was an 1 - 3 inch gap between the cushions on the sofa and
    loveseat.  I called to attempt to get some assistance.  I made several
    calls before I finally got a call back.  When I did get a call, they
    simply said they didn't think Four Seasons would do anything for me.  I
    asked them to contact Four Seasons and ask.  I received a call back and
    was told Four Seasons would make new cushions but it would be an
    additional $500-600.  I told her I didn't think I should have to pay
    anything.  She then said she would need the original cushions and it
    would take 6 - 8 weeks to get the replacements.  She said and did
    everything possible to discourage me from insisting on replacements.  I finally did get replacements.  They are no better than the first ones.  It is just my husband and myself.  This furniture has not been abused.  It is just poorly constructed furniture and this store insists on passing it off as acceptable.
    - Mona C.
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Furniture Stores in Virginia Beach

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