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Furniture Store reviews in Virginia Beach

  • F
    WILLIS FURNITURE COMPANY

    I purchased a tall boy, night stand, and chair. 1. They did not return my messages about confirming delivery. 2. They did not have me scheduled on the day we negotiated. 3. They ended up delivering these items in a VAN! 4. Of course they scratched the bottom of the dresser on my brick steps. I should have refused delivery but they swore they would send someone out to fix it. 4. They schedule someone to come out between 9-12... no show until I call and tell them to just forget it. All of a sudden he is at the door. No calls before that time saying he was running late.

    I am writing this purchase off as a mistake and never shopping there again. I have should have known better from the last defective purchase I made. That was a large buffet that was damaged too - but that was more of poor quality item versus delivery error. They also delivered pieces of my last order in a Chinese take out bag.


    Overall, you are supposed to get what you pay for. Not here. 2000 for a dresser with scratches on it. Poor excuse for an upscale company.


    - Joanna P.
  • D
    HAVERTYS FURNITURE
    The salesman and in-store designer were extremely professional, patient and accommodating.  However, Haverty's is a big corporation with a totally inflexible attitude toward the customer.  I had never bought there before, but my first clue was their charge of $119 for delivery.  We are less than 9 miles from their store, and is infuriating because they REFUSED to negotiate with us on it to any degree.  We've had furniture delivered here from Green Front Furniture in Farmville, VA (3 HOURS west of here) for only $95.  We have bought over $5000-worth of major appliances in the past year and weren't charged a dime to have them delivered (along with hauling out the 6 old appliances and setting-up/testing the new ones before they left).  This delivery charge from Haverty's is a total rip-off.
    To make matters worse, Haverty's told us we could choose our delivery date and time within a window of a couple of hours, but never honored that claim (over the course of 4 delivery attempts).  Only the curio was available for immediate delivery (the chairs were a custom order so we knew we'd wait 2 months to get them when we placed the order).  We chose to have the cabinet delivered Thursday, 3/5/15 after 3:00 pm or later.  Instead of honoring that time window, Haverty's delivery group (based out of Atlanta, GA) called us the afternoon before and said it had to be on the mid-day delivery window. This caused me to have to totally rearrange my work schedule (and I am self-employed, so if I don't work I don't get paid.)  This was a big imposition. 
    Thursday came and the delivery driver/helper were extremely courteous, careful and very strong.  They brought the cabinet in and set up the shelves, explained how to hook-up the light switch and even showed me how to use the cleaning kit that came with the curio.  Unfortunately, when my husband looked a few minutes after they left he noticed two dings on the front door (above my head, so I didn't see them during the delivery).  By then it was too late to get the delivery truck to come back.  So the lady at the store told me she would have the delivery group (from Atlanta) contact me to schedule a pick-up of the damaged unit and delivery of a new cabinet. 
    This is where the real trouble began.  They offered us the standard three windows of delivery (8-10 am, 10 am - 2 pm, and 3 pm or later).  I chose the 8-10 am window on the following Tuesday.  Come Monday afternoon I got notification that they would not be delivering until 11:30 am -- 90 minutes outside the window I had chosen.  When I called hey were entirely inflexible and accused me of not understanding what I was told (in writing on their website) about choosing a delivery time window.  So I had to rearrange my work schedule yet again.  This happened on the subsequent two days with two other delivery windows (one day the delivery was cancelled entirely).  By this point I was furious, calling the salesman, the store manager, and the delivery group in Atlanta -- and still getting nowhere.  When the second cabinet finally showed-up on Friday 2/13/15 (30 minutes PRIOR) to the delivery window I had chosen, it was damaged EVEN MORE SIGNIFICANTLY than the original cabinet.  This poor, dear man went out to the truck to unwrap the second cabinet, then came back into my house with a miserable expression on his face,
    apologizing profusely as he told me "if you didn't like the first one you're going to like this one even less."  Then he asked me to put on my coat and come out to the truck to take a look.  He had marked the damage with red sticky dots and it was significant in FOUR areas on the front door of the cabinet. At this point I decided to cancel the entire order.  After seeing the damage to the original cabinet, the driver explained to me that the trucks are loaded before the crews arrive to make the deliveries, so the driver/helper do not see the merchandise until they bring it into the customer's home.  This demonstrates a complete lack of quality control, either from the factory or at the interim delivery warehouse.
    To make matters even worse, the delivery driver/helper (who were both very professional, polite and careful) told me they were not allowed to remove the original unit without authorization from the warehouse in Petersburg, VA.  This would have meant I'd have to re-schedule yet another date for it to be picked-up, once again causing me to miss work.  I begged the delivery driver to wait while I called the store to try to get the authorization to get the cabinet out of my house.  So he got on the phone to the warehouse in Petersburg and we both waited over 15 minutes to get to talk to anybody.  I had to threaten the receptionist at the store in order to get to talk to a manager (my salesman was out, and the two managers in the store were both "tied-up" and unavailable). 
    I finally got the general manager on the phone and she agreed to give the driver authorization to remove the first curio cabinet, but she initially COMPLETELY REFUSED to cancel my order for the chairs. I understand that I agreed to making a special order, but that was only 2 weeks earlier and I was certain no work had been done on them yet, since the store personnel had told me the factor was very backed-up on custom orders.  This manager also knew that, and even after I'd expressed to her how much grief, aggravation and money Haverty's had caused me, she did not acquiesce and agree to call to verify that no work had been done on the chairs yet until I threatened her with being "outed" on Angie's List and other social media.  She did eventually call me to say that she was able to cancel the entire order and would be refunding all the charges (including the delivery fee) to my credit card.  I didn't really care, since by then I had called Master Card and put the whole thing into dispute status.
    To people who are accustomed to dealing with high-end custom furniture stores Haverty's is likely to be a sore disappointment due to their big-corporate attitude of extreme inflexibility.  I will never do business with them in the future.  It's sad, because the styles and selection of furniture there are very good, but this experience demonstrates that they have no real regard for the sensibilities of their customers, nor for the value of our time.  I feel empathy for their employees, especially the very professional and sweet salesman, who lost a big commission through no fault of his own.  Haverty's is doing their employees no favors by treating their customers with such disrespect, especially in light of the poor quality of the products they are selling.
    - Peggy M.
  • A
    LA-Z-BOY FURNITURE GALLERY
    They sent an interior decorator out here. I just wanted to buy a couch that would go with another couch. They said they would send out an interior designer out here for free and to measure the room as well. They sent a lady out here and she wound up selling me two chairs and an ottoman to go with it. I love my furniture, so that was fine. She designed it and did a blue print for it. When the furniture arrived, it wouldn't fit, so they had to redesign it. Then they said that the material wouldn't match. They wound up firing her, because she had done that to 2 or 3 people. The store manager did the design for me, and she helped me pick the material and make the choices. They are expensive. I love their furniture, the material, and the selection of material. They custom make the furniture, and they have a huge selection of material that you can pick from.
    - Marilyn M.
  • F
    Sleep Number #259
    We have had nothing but trouble with it, the split King will not stay together at all. It comes apart as much as 5" inches in one night. I have contacted the store and they did replace the connectors and tried to repair the bed with no good results. I'm still having a terrible time keeping it together. I feel like this bed was inferior in design from the beginning and now they don’t sell it anymore. They do sell a similar one that doesn't come apart except at the top and not all the way to the foot. I feel we were given a lemon and would like a replacement for it to one that it useful to me and my wife.  The bed was paid in full as of June 1st, 2014.
    - Dave A.
  • F
    Esprit Decor Home Furnishings
    There was an 1 - 3 inch gap between the cushions on the sofa and
    loveseat.  I called to attempt to get some assistance.  I made several
    calls before I finally got a call back.  When I did get a call, they
    simply said they didn't think Four Seasons would do anything for me.  I
    asked them to contact Four Seasons and ask.  I received a call back and
    was told Four Seasons would make new cushions but it would be an
    additional $500-600.  I told her I didn't think I should have to pay
    anything.  She then said she would need the original cushions and it
    would take 6 - 8 weeks to get the replacements.  She said and did
    everything possible to discourage me from insisting on replacements.  I finally did get replacements.  They are no better than the first ones.  It is just my husband and myself.  This furniture has not been abused.  It is just poorly constructed furniture and this store insists on passing it off as acceptable.
    - Mona C.
  • A
    Mattress Firm
    Recently in need of a new mattress we settled on Mattress Firm a chain with a store in Hilltop section of Virginia Beach for our purchase.  The sales employees were knowledgable about their product, origin of its materials used in construction, location of manufacture's fabrication factory, name of manufacturer, and comparative qualities with other models and mattress manufacturers; able to answer every question. 
    There was no hard sell, bait  and switch to higher priced models or such sales tactics.  Overall a pleasant experience.  Delivery was as promised and delivery personnel were incredibly friendly, efficient, and professional - in and out. Leaving a thank you card and 2 mints on the new bed. Bam!
    This is a company that I feel comfortable in recommending - providing buyers are astute and know what they want before closing a deal
    - Brooks R.
  • A
    WILLIS FURNITURE COMPANY
    I've always bought different from Willis Furniture Company. They had a big curb sale, and there signs around that there were no returns. The prices were lower than normal. I found a bedroom suite there I really like, and I bought. The bed was longer than a normal queen bed. There was a big space between the mattress and the foot board. I called them quite a bit later to ask them what they suggested I do with it. Tomorrow, they are delivering new rails and a new foot board, at no cost. They didn't have to do that. They are known to be the top quality furniture store in this area. But they're not cheap.
    - Sandy F.
  • D
    Esprit Decor Home Furnishings
    I had a bad experience dealing with them. I placed an order get 95% of the order and they lack of keeping delivery of the order and keeping me informed. They were not very courteous and I felt discriminated against.I got a full refund from them.
    - Betty H.
  • B
    Esprit Decor Home Furnishings
    I placed an order for a sofa, loveseat and chair manufactured by Four Season Slipcovered Furniture.  I went to the store a few times before I could place the order.  When I did place the order, the lady that took the order tried to point me to the more inexpensive fabrics.  I definitely felt that because I presented in work clothes (home inspector and appraiser), I was treated, probably with a little less interest.  The furniture arrived and after a short time the cushions gapped significantly (in some cases, as much as a few inches).  When I called to get service, I was told that they (Esprit Decor) could contact Four Seasons, however they didn't know if they would do anything or not.  A few weeks passed, I never received a call back so I followed up.  I was told they (Esprit Decor) would have to return the cushions and that meant I would be without cushions until Four Seasons decided whether to replace the cushions.  After some discussion, it was agreed that Four Seasons would forward three new cushions, but I had to have the original cushions onsite and ready to be taken by the person delivering the new ones.  Again, I felt as though Esprit Decor thought I was trying to get something over on them. The reception and followup were not what I would have expected.  I have purchased a good amount of furniture in my lifetime, however, I have never been made to feel more unwanted.  In the end, I am not at all happy with the Four Seasons Furniture (cushions gap), nor would I consider going back to Espirt Decor.
    - Mona C.
  • A
    ROCK'S CAROLINA FURNITURE
    I went in knowing what couch and chair I wanted from Broyhill. Patrick helped me out and took the order. I love my couch and chair and call Rocks Carolina whenever I see furniture I'm interested in. Patrick has always been there to assist me and remembers me. The only snag was when one of the fabrics I had picked out was discontinued from the mill and Broyhill failed to let the store know. My furniture delivery was delayed but Rocks Carolina gave me a discount and free delivery. I will continue to try to use them!
    - Jenna H.
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Furniture Stores in Virginia Beach

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