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House Cleaning reviews in Cheyenne

  • F
    Handy House Cleaning
    Made apt, they charged my cc contrary to stating that it would not be charged until post service received no confirmation of service, house cleaners were a no show, I initiated an investigation with my cc provider, 3 days post cleaning received email fro Handy wanting to reschedule, replied (s I found using their web site very frustrating) with a terse email requesting a refund; which I got after 4 or 5 rounds of emails most of which were trying to reschedule instead of refund. I told them I had no desire or pans to ever schedule any work with Handy
    - Jeannie A.
  • A
    That Extra Touch Cleaning Services
    Kim and the gals at That Extra Touch are fantastic! They are punctual, professional, flexible, efficient and thorough! They really do add "That Extra Touch" each time they come clean our home--from straightening and arranging the stuffed animals on my son's bed to neatly folding the blankets in my daughter's nursery! Their rates are very reasonable. Kim and her team work cleaning magic in my home each week!
    - Amanda S.
  • A
    That Extra Touch Cleaning Services
    That Extra Touch definitely gives my home that extra touch of perfection! The areas that require irregular monthly attention like fans, blinds, windows, high cabinet tops, and oiling wood cabinets are attended to with regular deep cleaning. They offer professional quality service to the smallest detail.
    - Cassie R.
  • D
    That Extra Touch Cleaning Services
    I signed up to begin regular monthly cleaning. Kim and I hit it off really well when she came by for an initial walk through. She took detailed notes on what I was looking for, and explained how she charges by the hour instead of other housekeepers I've used who charge by the job. I told her this could work as long as they do a thorough job and don't show any signs of wasting time. I told Kim I was particular about dust and especially wanted them to dust all surfaces, including doors. Because I had just cleaned my kitchen and the master shower, her team would not need to clean those areas this time, but all other areas were to be cleaned completely. Kim estimated that my large house would take 6 hours to clean, and sent a team of 3 to spend 2 hours (total 6 labor hours). The team seemed to work well, but I was concerned about how long it took to mop by hand (on hands and knees), so I asked the team leader to use my swiffer mop next time to speed things up. The team packed up promptly at the 2-hour mark, but I had to call them back in because I discovered that the toilet and sink in the main floor bathroom had not been cleaned. The team leader quickly rushed through that task and they left. As I walked through the house, I discovered that many areas had not been dusted, including the guest room, the 2nd floor loft, and all of the doors. The stairs to the 2nd floor also had not been vacuumed. I called Kim and told her the results. Her first reaction was, "Did they run out of time?" I told her that I hired her to do a job and I expected them to complete the job, even if it cost me more for extra time. Kim offered to schedule me for last in the day on the next monthly visit so the team could stay until the job is finished and we would have a good idea exactly how long it would take to clean my house. Kim also sent the team leader and one other cleaner a week later to finish what had been missed. This was without charge. When they arrived to finish the job, the team leader tried to blame the missed areas on her teammates, whom she described as new. I knew better, though, because she had left a list showing which team member was responsible for which area. The loft and stairway were the team leader's. I would also expect a team leader to do a walk through before leaving and ensure that her team did acceptable work. I was still willing to try Kim's service again, despite the problems with the first visit, because Kim and I had a good conversation about how to resolve the issues. As the next month progressed, I did not hear from Kim about when they would be coming back. I called her on the 21st of the month and had to leave a voicemail. One week later, I still have not heard back from her, and the month is almost over. So even if I hear from her, there are too many strikes against her and I will find someone else. Kim is too concerned about her hourly rate method and explains that it is because she has to pay her employees hourly. I can work with that, but I expect flexibility in the system to ensure that the job gets done. Don't cut the job off, half-done, at 2 hours just because that is the time agreed to. Allow whatever extra time is needed, and I will pay for that time - at least until we have a good idea how long the job should take.
    - Connie C.
  • A
    That Extra Touch Cleaning Services
    Kimberly brought her three woman crew as I was leaving for work. They cleaned and shined my kitchen and bathrooms and they have never looked better! Every surface in them just sparkle now. And the carpets are clean as if they are brand new! I was just amazed when I got home after work at what a super job they did!
    - Richard C.
  • A
    That Extra Touch Cleaning Services
    The cleaning service staff were prompt (even with a snow storm arriving just before the 2nd and last day of cleaning), courteous, trustworthy and friendly and did a wonderful job cleaning the whole house and washing all the windows. It took approximately a day and a half but they even finished ahead of time. I would and will recommend them to anyone who needs any kind of household cleaning and would definitely use them in the future.
    - Gale A.
  • A
    Marys Cleaning Service
    We contacted through Angie'sList and Mary worked with us to answer questions regarding her service and work within our budget. She explained why they like to do a deep clean before beginning regularly scheduled cleanings and explained exactly what they would do for the deep clean. When they were done she did a follow up call and explained what they had got done and how they would approach for the next cleaning. We were pleased with the initial cleaning provided. Mary was also very prompt in returning emails/phone calls and answered all the questions we had. Scheduled a day/time that worked for our schedule and was prompt in arriving. Once they arrived there was no hesitation, they went right to work.
    - Cynthia H.
  • A
    Martha Hernandez
    There were no problems at all. Martha is experienced and wants to build a business of homes to clean. She has some difficulty speaking and understanding English, but we have never had any trouble.
    - Carolyn D.
  • A
    Marys Cleaning Service
    Did an excellent job. Carpets were so clean afterward I checked to see if they were shampooed. The cleaning crew were there for nearly 5 hours. Did an excellent and thorough job.  
    - Christopher T.
  • A
    That Extra Touch Cleaning Services
    Tammy and Amanda arrived on time, and began work immediately. They were very, very quiet, no music, no phone calls. They cleaned everything, which was in the agreement, except they told me they would not shampoo the sofa's pillows, and they overlooked washing.
    - Kate M.
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Home Cleaning Services in Cheyenne

Companies below are listed in alphabetical order.

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