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Car Dealership reviews in Cheyenne

Real People ~ Real Reviews ~ Real Results

  • The duration of the repair time time was excessive. Parts took a little longer that anticipated and the fit wasn't perfect so it took another week to get it perfect. I would however, take the time to make it right. They felt so bad about the time it was taking they loaned me a rental car at no charge. The service manage, Robbie, even drove the car out to my work as I was unable to take time off to come pick it up. Now thats service. The seems to drive like new. I am still paying attention to all the little things just to make sure as they said they guarantee their work for the life of the car with me as owner.
    - Lori E V.
  • The retail price of my car was over $40,000 but I got it at King Buick GMC for $29,000. They were upfront with me. They treated me well. They gave me a good trade-in value on the vehicle I had. The only complaint I had was that it took six hours to wrap everything up, but I guess that's pretty common with dealerships.
    - Steven D.
  • We currently have a rear wheel drive Chrysler 300SRT8 that
    was purchased from Cowboy Dodge. Decided to trade that car in on an all wheel
    drive 300S so we could comfortably get back and forth to work in snowy Cheyenne
    weather as the RWD can get dicey on snow and ice.
    Stopped in, spoke with a sales representative who of course
    passed us off to the senior sales manager. They took our information except for
    my SSN which I declined to give. I knew they were going to run a credit report
    using my SSN, which I did not want them to do as we had not decided we even
    wanted the newer car we were looking at. The senior sales manager assured me
    they were not going to run a report, he only wanted it to pass to the credit
    union. Against my better judgment, I gave it to him. He proceeded to run my
    report without my approval. Outright lied to me. Made me wonder if he was willing to do that
    over a credit report, what else wasn’t true about the car he was selling or the
    deal he was putting together.
    Any time a company runs a “hard” credit inquiry, the credit
    reporting agencies automatically decrement your credit rating. For instance, if
    you go to three car dealers looking for an estimate on new car prices and each
    dealer runs a “hard” inquiry, your credit rating automatically goes down
    whether you purchase anything or not. Hard inquiries remain on your report for
    two years, again, regardless if you purchase anything or not. In my case my
    rating dropped three points from his inquiry alone. This is why I did not want
    the business to run a report before I decided to actually purchase a car.
    Good credit reports are essential to maintaining a security
    clearance with the government, access to prime finance rates with banks and
    many other aspects of keeping your house and home in order. The sales reps
    actions adversely affected more than just purchasing a car.
    Cowboy Dodge may be a well run business, however I will not
    purchase an automobile from them or do any other business with a company that outright
    lies to you.

    - Ralph A.
  • Had the WORST car buying experience ever at King. Called ahead a few
    days before and dealt with internet sales person to get cars their for
    our arrival to look at them. We had narrowed it down to buying one of
    two. Was told that one was a loaner car used for service but he would
    get it back in time for us to look at it. Gave him a time we would
    arrive. We got there and only one car was there for us to look at
    purchasing. We were not that satisfied with the car so began to look at a
    few other options. Ended up narrowing it down to another car that they
    had on their sister lot that they said was 20 minutes away. We offered
    to drive our trade in down to look at the other car and work out the
    deal, they said they would bring the other car up not a problem. We asked them to
    bring the car up on three different occasions, finally on the 4th try we
    asked the manager. He then said he was texting the other dealership and
    waiting for the car, said to go get lunch and come back. We did that,
    then come to find out the car we wanted to purchase and take home that
    day was already having another party offer to buy it. At this point we
    left the dealership and will NEVER return again. Monday rolls around and the manager calls to tell us the vehicle we wanted to purchase was now available, since the other deal fell through. As for trade-ins they
    tried to low ball us on the trade in and offered us $8,000 less than
    Kelly Blue Book trade-in value was! We went up the street and bought a new car in 3 hours with no haggling and were treated like royalty. As opposed to the 9am to 3pm time that we spent at King trying to get them to sell us a car.
    - Megan R.
  • I saw the truck on the lot, looked it over and I liked what I saw. I went back when they were open and asked how many miles and what was wrong with it. The saleman told me what I asked and I verified it on the truck. Then I took it for a test ride and was impressed with how well it drove. I asked for the bottom dollar, left and did some research into it and other trucks. Went back that night, tried to get a better deal but he wouldnt move so I ended up buying it. Its been a good truck and works well.
    - Richard S.
  • On September 21st, 2011, we purchased from a used car from Longmont Kia. On September 29th, 2011, the car stopped running. We contacted them on the 30th to let them know this had occurred. I was told to take the car and get it diagnosed. After having the car examined by a mechanic and diagnostic testing, it was determined that the timing belt was bad and missing teeth on it, and it stopped working... completely. When we purchased the car the Longmont Kia dealership advised us that they did a full "multi-point inspection" on the car, and that those inspections included inspecting the belts. Furthermore, when the mechanic removed the front end, they found parts held together with a bungee cord. Because it is an interference motor, this has been deemed as a catastrophic event and will require a rebuild/replacement of the cylinder heads, timing belt, timing belt tensioner, water pump, and possibly major work on the motor costing at least $4000 but probably much higher and may require replacing the entire engine. The full cost of repair cannot even be determined until the engine would be dismantled to fully assess all of the internal damage. I have requested that either repair the vehicle, replace the vehicle, or allow us to return the vehicle and get our money back. They have indicated that they won't do any of these. Some of the most stunning parts - He actually said to me that he wouldn't give us our money back even if he got the car for free - AND THEN HE OFFERED TO ONLY CHARGE US $5000 TO PUT A NEW ENGINE IN IT!!!
    - LM A.
  • I test-drove an almost-new pickup and instantly fell in love. This truck was flawless, even though it was slightly used (a 1-year-old lease trade-in). I told the sales person that I would buy it for the sticker price of $36,000 and came back 2 days later to close the deal. This time, the truck had a large dent in the tailgate. The salesperson acknowledged that it hadn't been there before, but assured me that they would take care of me. So the paperwork was signed and an appointment was scheduled to repair the damage. After the repairs were made, I was billed for the service. I protested and was told by the sales man that they were only charging me half what they would have charged anyone else. Then he started feeding me a line about how hard they had to work to get me a loan and how much money they had to take off the price to get me payments I could afford (remember that I said I paid sticker price?) I was furious!!! I paid the bill and after cooling off (a few months later), I called the management and complained. I was treated with disregard by the management and have never returned. I'm ready to purchase a new truck, as mine is 10 years old now, but I will NOT be shopping with Spradley!
    - Chena T.
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    - Mariusz p.
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    - Greg T.
  • unknown
    - Kris K.
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Car Dealerships in Cheyenne

Companies below are listed in alphabetical order.

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