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Home Security System reviews in Casper

  • F
    Vivint Inc
    When I flood happened on June 10, 2017, the water sensor failed to alarm despite the fact that was flowing around and under the sensor. The first tech they sent said it was properly programmed, but when he installed another sensor, he could not get it to alarm. The second tech said that sensor was improperly programmed, and it alarmed with water just fine when it barely touched the sensor. The first tech had programmed the sensor to detect temperature, not water. I then requested that my contract not be renewed when it came up for renewal in July 2017. They refused to cancel the contract. In fact, an adjuster determined that 50% of the damage to my basement could have been avoided IF the sensor alarmed. Yet, they want me to waive my lawsuit rights by accepting $2,000 as payment towards my $30,000 in damages, and only then would they cancel my contract. That is breach of contract and fraud.
    - Tara D.
  • F
    Vivint Inc
    I've been very sick with cancer and tried to cancel my service back in August as I was out of the country receiving treatments. I was told I needed to submit a written request via email and complied. I continued to receive phone calls for request for payment and with each phone call I expressed that I had already taken care of the matter as they had requested that I should. I have worked with the company and made the payments I needed during the time it would take to close out my account and sent another written request as they requested through email in September and again in October! The company has this issue turned over to a collection agency and now they call me regularly. I feel that I have been harassed by Vivint and now with a collection agency. All I want is to have my serviced terminated!
    - Marisa W.
  • C
    Vivint Inc
    Service was satisfactory. Provider claimed that as long as $49.99 was paid monthly anything that needed to be done to sensors etc. would be taken care of for no charge. I had a patio door replaced a year and a half before I sold the home & asked them to come place the sensor back on the new patio door & they told me they would charge me & so the window installers put it back on. When canceling the service when I sold the home I had to go through a lengthy process. I had to provide two separate written notices of canceling my service & to no longer charge me for the service. I was charged twice before this was resolved & when I called the company for a refund I had to call back in a week as they processed the request to give them my address to where to send the check instead of getting that information while I was requesting the refund. Each time I called the company I had to explain the whole situation again as they didn't have it documented in their computer.
    - Marisa W.
  • A
    Vivint Inc
    This was smooth and simple took about 3 hours to get everything installed and tested and to train me on how to use everything I had installed. The internet options are great and my phone app is awesome to use. I love this system and the comapnay.
    - Shannon F.
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Home Security Companies in Casper

Companies below are listed in alphabetical order.

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  • DataTech

    5351 S. Winland Dr.
    Gillette, Wyoming
  • Xssentials

    4250 Hufsmith Hill Rd
    Jackson, Wyoming