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Flooring reviews in Casper

  • A
    The job went well. There were no surprise costs and they stayed exactly to the agreed upon bid. This is a rental and we were in between tenants so we decided to pull the trigger. The guys did a great job and they were only in there for a couple of days.
    - jake p.
  • A
    Bob Whited was so very professional and informative when he came to give a quote. I told him I didn't think I could afford the work just now but I was trying to "spot fix" to get by. He let me know what would or would not work. His quote was far lower than anticipated and I didn't want to ruin the floor with my do it yourself fiasco. He came early and got the work done in the time estimated. I am astonished at how fantastic it looks!
    - Natalie H.
  • A
    The installers were courteous and professional. They showed up when they said they would, worked quickly, interacted well with our dogs and cleaned up their messes.
    When the job was completed, the finished product was AMAZING!
    Around one week after the job was finished and paid for, we noticed a few minuscule areas where the grout needed to be evened out. They sent the installer back to take care of it the very next day with his usual cheerful demeanor.
    These guys knocked it out of the park. They are more expensive than most of the competitors but they do a superior job and are easy to work with. (even though my wife changed her mind on the tile and carpet colors twice)

    - Marty S.
  • B
    It seems that they were prompt in getting the job done. They got it done pretty quickly. We had some problems at the ends. They did not clarify where the trims were going to be and we had to have them come back to fix some things. I did not know that I needed to ask for it and they did not suggest it. So, it was kind of a communication thing I think.
    - SYLVIA G.
  • D

    We initially received multiple bids for installing wood plank LVT in our home and Steve's from Steve's Flooring was the lowest, which prompted us to accept his bid. After doing the measuring in our home, Steve assured us that we would not need a subfloor, stating that our floor was definitely level enough to lay the LVT planks directly onto the floor once the carpet was removed. However, the floor turned out to not be level and we ended up needing a subfloor anyway, increasing the cost significantly.

    The LVT flooring itself ended up looking great (after we had a subfloor installed underneath it) and we were happy with the final look. However, we were not happy overall with the professionalism displayed throughout the process. Steve was late every day he was scheduled to work (generally 1-2 hours late) and was not the friendliest when we had to ask him multiple times on multiple days to move his truck, which was blocking our driveway.

    We also paid Steve to install new trim on the wall along the floorboards (the old trim was poor quality and had splintered and broken when being removed to install the LVT). Our trim project kept getting pushed back by other flooring projects Steve had going on with other customers and it ended up being about 2 weeks before Steve said he could come back and finish the trim. On the day he was finally scheduled to come and do the trim, he was three hours late and we ended up calling to tell him that we would just find someone else to do it.

    Steve did issue us a check for a refund for the money we had paid for the installation of the trim. However, when we attempted to deposit the check, it would not clear due to non-sufficient funds in Steve's business account. We ended up having to try to deposit it every day for about a week straight and even had to call the business to find out when they were going to have the funds in their account.

    We recently had another flooring professional in our home (to give us a bid for installing the trim) and he told us that we would likely have issues with our flooring in the coming years due to the way it was installed. He said he would not be surprised if planks started popping loose.

    Overall, I would not recommend this business.

    - Lacy M.
  • A
    Rod Kipp Professional Installations
    It went wonderful. He is very professional, works fast & does a beautiful job. He is also a very nice & honest man. We have used him in the past for other rentals, and will only use him for any flooring that we might need in the future. WE HIGHLY RECOMMEND HIM FOR ANY FLOORING INSTALLATIONS THAT YOU MAY NEED. HE IS HONEST, FAIR & REASONABLE!
    - Beverly M H.
  • F
    Purchased all tile needed for bathroom remodel.  Helpful in showroom and quality of materials was good.

    The workmanship and quality of installing a granite tile vanity top was horrible.  Granite tile was cracked when they were installing, then ground and buffed trying to hide the crack.  The crack was the first thing I noticed!  After closely inspecting the tile found another crack.  None of the tile matched up, it was not level and looked HORRIBLE!!  The entire vanity top had to be torn out and will have to be replaced.  Custom made vanity was damaged when the vanity was being installed.  Amount of vanity top was refunded without question.  I still had to pay to have vanity repaired, sheetrock repaired and repainted and his mess cleaned up.

    Would NEVER use this place again!
    - Patty B.
  • F
    Family Hardwood Floors
    Horrible. The project that was supposed to take less than two weeks ran over 5 weeks. The length of time it took is not to be mistaken with a good job because it wasn't. Approx. 50 bubble rings from expired sealer are still in the floor. They were supposed to buff it out and reseal it but instead still left rings and then included rocks, hair, and other debris which are all still remaining today. The reason they still remain is because we had to eventually ask them to leave our house due to the time it was taking and because they were not making our floors look better they were making them worse and wanting to charge us for the time it was taking to fix their mistakes. When asked to leave the owner became irate throwing fingers in my face and bad mouthing me in front of my husband. Our quote went from $900 to them wanting us to pay $3700! I would not recommend this company for your hardwood floor services, or any other service at that. Be warned!
    - Heather H.
  • A
    Ihlis Hardwood Floors
    I have used Troy Ihll's company in two of my houses. Troy does beautiful work. He is professional, dependable, reasonable, & does beautiful work. Thank you Troy!
    - Beverly M H.
  • C
    Rod Kipp Professional Installations
    - LYLE W.
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Flooring Installers in Casper

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