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Recent Pet Store Reviews in Kearneysville

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    PetSmart Grooming
    The whole experience was very upsetting. I have MS and stress is my enemy, I  took the dog in to be shampooed for fleas and have her ears and teeth cleaned and nails trimmed as I have done for years at PetSmart. My husband has gone to great lengths to remove fleas from our yard and our home , many trips to Lowes and Tractor Supply for chemicals for all the treatments. We also treated the dog but we could not get a handle on them. When my daughter and I took the dog in I explained to the girl that checked us in exactly what I just stated and how we did not want the dog to suffer, I also mentioned that our other lab had just died a week before and how sad we were from the loss. The girl that was going to groom my dog was sitting right there and heard everything that was said. When my dog was finished the groomer - Heather called and left a very accusatory message accusing me of not taking care of our flea issue and how my dog was going to get worms, I feel I was being reprimanded , it was quite upsetting, and I feel totally unprofessional . especially after I stated at the beginning of the appointment I stated the flea situation very clearly. I will continue to take my lab to PetSmart but I will not be letting the groomer - Heather touch my dog ever again, I feel she is clueless on how to be courteous and professional and compassionate to what we were going through over our loss and our flea issue.
    - Carol K.
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Pet Stores in Kearneysville

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