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Recent Internet Provider Reviews in Inwood

  • A
    Digital Geek (locally owned- 9x's AWARD WINNER!)
    I contacted Digital Geek to install a wifi thermostat and three wifi cameras in my mother's house. My mom is 96, and though she is assisted by caregivers every day, she typically spends each night alone. Since I live over 100 miles away, I felt I needed wifi cameras to supplement my nightly phone calls to her. Additionally, her vision is deteriorating, and she could no longer accurately set her old Honeywell thermostat. Digital Geek was very responsive to our needs. After a complementary in-person house survey, they recommended a Nest system that they installed two weeks afterward. Throughout the installation, Geoffrey and Marjun took pains to explain the system and optimize it for our needs. They did not leave until we were 100% satisfied with the system and its operation. I am very pleased with the responsiveness and expertise that Digital Geek amply demonstrated throughout the job, and will not hesitate to use them - and recommend them - in the future.
    - Edward B.
  • A
    Comcast Sterling Heights
    I've been with them for seven or eight years.  They are very good.  They'll come out if you give them a call or you have a problem.  They are available 24 hours a day.  I never had a problem with them.
    - Troleta S M.
  • A
    Frontier Communications
    It’s the only choice I have.  I haven’t contacted them since I had it installed two years ago.  I am never happy with my cable providers because I think they all charge too much.
    - Mari S.
  • B
    Frontier Technologies Inc
    I cant really complain because prior I had another company and I will say I preferred them better but I don't do enough on the computer that really matters. When My daughter came down from Pennsylvania to visit they complained because she had her work computer with her. She works from home, she has to have her work computer with her 24/7, they work all over the world and  she is available for 24/7. She was just down this past weekend and she had trouble getting on my internet. As far as me, I am just using it to to read emails, going on facebook and different things. I don't see any problems with it but I guess if I had a business, I wouldn't like it. I do everything online and the bill comes out at the beginning of the month and is due towards the end. I think they are a little expensive for what they are. I just moved across the street a couple of weeks ago and they said they wouldn't be out on a certain day. I think it was Thursday and they didn't actually come out until Monday or Tuesday of the following week. They were behind and I was a little upset with them. I felt they should have never told me to be home all day on that Friday. I didn't know their exact working hours but I stayed home until six o'clock at night wondering where they were. I called them Saturday morning and they said we don't know why they told you that but we are so far behind we hope to be there by Monday. Well, they didn't come till Tuesday. I wasn't exactly happy with that. It is DSL, I could go across the street where I moved from, I still had the key and plug in my modem and I picked up internet across the street here. Before I go with nothing I would use them again. The only thing that really upset me with  them is when they made an appointment to change from across the street to here  and four days after that they showed up. That is the only time I been upset with them.
    - Sharon T.
  • B
    Frontier Communications
    Frontier was supposed to show up between 1000 and 1200 hrs. Once they arrived at 1400 hrs. work went well.
    - Matthew M.
  • C
    Comcast Cable
    I have been using them for about 4 years. I went to them because they were the only option for high speed internet when we had been using dial up previously. There is nothing really pleasing about them. We have one step below the top of the line, but the download speeds are still very slow. They were pretty good last time I had to deal with them.
    - Geary J.
  • D
    Frontier Communications
    The internet speed is painfully slow most of the time.  Consistently cuts out, especially when uploading.  If you check the actual running speed, it's way less than what you're promised and pay for.  Also, I have modem problems, with the wi-fi. If it's important business, I end up going to the local library or coffee shop for a more reliable internet. The price is reasonable, but if it doesn't work, it's worthless.  I wish there was an alternative, but it's only Comcast and they are outrageously priced (and the service isn't much better).
    - David R.
  • D
    Frontier Communications Corp - Powell
    Have had internet with Frontier for about two months. First was told during the installation that I needed to be present. Stayed at the house for two days straight and no one ever showed. At one point I was told the service technician came to the house and no one was home. I was also told the service technician would call me on his cell phone, after being told he only had a pager that he responded to. Finally was guaranteed a specific appointment time for the following Monday at 5 pm...after speaking with two different supervisors. On my way home from work, I was told the box to do the installation was on my front porch & I could do it myself. However, they failed to say that I would need to call in four times to ask for various passwords, which never matched any previous password provided to us. I was also never told our service contract would have to be signed online to get some of their deals. About a month ago, I noticed speeds would be inconsistent and sometimes would be unable to use X-Box. According to Speedtest.net, I would primarily have speeds between .21 and .7 on their "High Speed Max", where I was told minimum speeds should be 2 Mbgs and up to 6 Mbgs in my area. I called in again, when it kept reoccurring last week. After a week, it was still present and despite being told I would receive a call about ongoing work, was then told to call in every 24 hours, calling Sunday, Monday, and Tuesday this week alone. I was told their was a "bad circuit" on the line that was being repaired. On Thursday, I received a voice mail from an automated message stating "...between 8 am and 8 pm. If you can not be available for that appointment time, please call 800-921-8101." I called the number just to find out the date this appointment was scheduled. I was then told that the appointment was set for the past Tuesday and no time had been reset. While put on hold for 15 minutes to find out the time, the customer service rep apologized for the wait and assured she was trying to find out an answer. A couple more moments later, it sounded like the phone was trying to transfer lines and an automated message stated "you are unable to leave a message at this time, please call again" and was disconnected. I called again and was this time told I would need to be there the next morning or it would be next Tuesday at the latest. I decided to take the appointment. I was told to call in to find out for certain when the technician would be at the house. This morning, the technician called me! However, he seemed unsure as to why the signal speed was inconsistent. He also shared "the technology does not exist to allow a 3 Mbgs speed" and that the connection to the house would only allow a max of 1.3 Mgbs and that maybe in the "command center" in a nearby town there might be a 3 Mgbs signal, but not by the time it got to my house. He stated that box the lines themselves and the "connector" would need to be changed over to ever get any faster speeds, but that there was not enough signal coming in anyway to ever get up to 3 Mgbs. The speed stayed consistent in the morning and when I came home from work. Now, it is dipping again. When I called customer service to ask about the statements of the technician, he assured me if the speed ever fell below 2 Mgbs, I should be concerned and call in. I told him what the technician stated. The customer service stated, "I don't know as much as the technician. He might be correct for your area." I asked for clarification and he said he had no other information I could give and confirmed I would just have what I currently have.
    - Philip S.
  • F
    Frontier Communications
    They do not standout.  I think they are a terrible company.  They do not know what they are doing.  Their tech support and the other people involved in their company are terrible.  They do not fix problems especially on the internet, and you need to keep calling them. 
    - peter j.
  • F
    Frontier Communications Corp - Powell
    This is the worst internet company I have ever experienced. I have placed several trouble tickets with them for spotty or nonexistent internet service. Since they  took over for Verizon I have had problems with my internet, to the point that I can no longer work from home, as I am authorized to do, because I cannot access the Internet.  Not only that, I cannot pay my bills online, purchase items online, or browse the Internet like the rest of the civilized world. THIS IS THE WORST COMPANY I HAVE EVER EXPERIENCED, STAY AWAY FROM IT!!!!!!!!!!!!!!!!!!!!!
    - Lilliam C.
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Internet Service Providers in Inwood

Companies below are listed in alphabetical order.

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    O
  • Ooma Inc

    525 Almanor Ave
    Sunnyvale, California
    R
  • ratiokontakt

    1101 Brickell Avenue, South Tower
    Miami, Florida